Delivery

Delivery information / Combined Shipping

We are pleased to offer cheap shipping to all our eBay customers. Please see product item for details. Combined Shipping:- If you would like to buy multiple items please contact us before you make your purchase. We can offer a combined shipping rate of £4.99 for up to 30kg to mainland UK!! Please call us on 0113 279 7474 or email happytohelp@monsterpetsupplies.co.uk

Delivery time

You'll get your order in 3-5 business days. We process it as fast as we can and then hand it over to the delivery company. We don't have an express delivery service at the moment but we're working on it.

Where we deliver to

We'll deliver to your home or work address, whatever's easiest for you. However, we don't currently deliver to the most hard-to-reach areas or addresses outside the UK.

Returns

How to return your item

We do everything we can to get your order to you safe and sound. However, if you do want to return something it's not a problem. Just return your item within 30 days of the despatch date, unused, in the state you received it, with all the original packaging intact: 1) Pack everything up securely, including the despatch note you received with your order. 2) Also include a quick note with the reason for your return. 3) Post back to us at the address below. It's a good idea to get proof of postage. The Post Office will give you this free of charge. As soon as we receive the returned item we'll do a refund to the card you originally purchased with or to PayPal, where appropriate.

Monster Pet Supplies
Returns Department
Unit 4 Cardigan Industrial Estate
Lennox Road
Leeds
LS4 2BL

Exchanges

Return your item following the steps above. Then simply place a new order for the items you want instead. As soon as we receive your returned item we'll do a full refund to the card you originally purchased with or to PayPal, where appropriate.