We want you to be completely satisfied with your purchases, and what's more so do the people who have made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 7 days of the date of receipt and we will refund your money - no questions asked.
Please note we are only able to accept items that have not been worn, altered or used. In the interest of hygiene earrings cannot be returned unless they are faulty. We can only replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order.
If the product is damaged in any way or has become broken in transit please call our customer services team or email sales@mobilitybuy.com
1. Returns Policy:
Returning an item does not affect your statutory rights.
If the reason for return is change of mind then it would be your responsibility to get that item back to us (recommend recorded delivery)
If an item is faulty then we would arrange with our courier to collect this item from you.
- 7 Day Money back guarantee
- 7 - 14 Days exchange or credit note
Items returned that are incomplete, damaged, opened or used will be returned back in the condition received.
Return To:
Mobility Buy
15 Church Street
Conisbrough, Doncaster DN12 3LH
United Kingdom
2. Prices
Prices quoted are for on-line orders only. In-store prices may vary.
3. VAT Exemption Instructions:
At the Checkout, Next to Tax area: Select 0% VAT (please fill form)
VAT will be deducted from items displaying 0% VAT sign in the item description.
Please
Open VAT Form and complete
If you are not sure whether you qualify call HM Revenue & Custom's enquiry line on 0845 010 9000 for advice or Mobility Buy
If you do not complete this form, we are obliged to charge you VAT on the whole of your order.
Not all of our products are eligable for VAT relief, so we are obliged to charge VAT for those products even after you complete a VAT form.
4. Subscribe/Unsubscribe from newsleter::
To subscribe with our newsletter please enter your name and email address in to the newsletter box at the homepage.
Ensure delivery of our newsletter to your inbox please add sales@mobilitybuy.com to your address book or safe senders list.
If you no-longer wish to receive these emails, please click hear and enter the registered email address then click unsubscribe
5. UK Delivery
All orders under £50 wiil cost £4.99 dilivery charge.
Delivery times are usually 3-5 business days if the item is in stock.
We will contact you if any late deliveries occur
Some items may come flat pack.
6. International Delivery
For orders outside the UK please submit your order and we will email you the exact shipping cost, or contact us at 44 (0) 845 519 15 16 You will not be charged until you agree the shipping charge and method.
7. Warranty
Under the terms of the Manufacturer’s Warranty All our products are guaranteed against manufacturing defects in materials and workmanship for one year from the date of purchase, providing it is reasonable to expect the goods to have lasted that long and providing the products have been properly assembled, used, stored and maintained in accordance with the Operating instructions, if the item comes with a Warranty Card make sure it has been fully and correctly completed and returned within 14 days of receipt of the product. Items not covered under the Warranty include the following:
- wear and tear;
- any periodic adjustments necessitated by use or wear, including adjustments of power contacts;
- tyres and wheels;
- abuse, misuse, accident or negligence;
- improper operation, maintenance and storage;
- repairs and/or modifications made to any part without specific consent from Mobility Buy
- battery fluid spillage or leakage
Warranty replaced parts are covered under the “original warranty” and hence are only
valid from the original date of purchase of the goods.
The warranty part supplied will be of at least equivalent specification and age or wear as that part being replaced.
The Warranty is not transferable.
What must the customer do when a fault becomes apparent?
- Stop using the product immediately. Failure to do so will nullify the warranty.
- Notify us immediately and to request a Warranty Return Notification Form (WRF).
- Complete WRF and return with product to inspection address indicated on WRF.
8. Cancellations
We work hard to see that our products are shipped as quickly as possible. If you cancel your order after it has already shipped we consider it a 'return' or a 'no return' and the above policies and/or charges apply.
9. Beat any price quote.
We are constantly offering low prices. If you should find the same product in a mobility online shop elsewhere for a lower price simply send an email with the link of the cheaper item and we will beat that price. This pledge only remains on UK items.
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