Here at Miss Image UK we want our customers to be happy with their purchases. Please try items on a carpeted floor if shoes to avoid any marks or scratches & handle with care.
Although these shoes are very well made and of very high quality we do not accept any returns for the loss of any diamante stones during wear. If you have any problem with this policy then please make sure you consider this before purchasing.
If you would like to return a item that is un-tampered with, unworn and in a resalable condition then we will happily offer you a exchange or refund within 30 days of receipt. Please get in touch with us via the eBay messaging system detailing your requirements.
Please note that return postage costs are your responsibility unless the mistake is ours, in which case we will refund the return postage cost back to you when we receive the item back, please contact us via the eBay messageing system before returning.
We will try to get back to you within 24 Hours during the week but please allow 2 working days for a reply at Busy times & Weekends.
Please note that for refunds, only the item price will be refunded, unless the mistake is ours, in which case the full cost ( item cost and postage ) will be refunded.
When returning a item to us, please pack the box in a outer bag and send it via a tracked/recorded delivery service to guarantee we receive the item.
It is very IMPORTANT that you enclose the original purchase invoice inside the parcel so we can allocate the return to the correct order number & customer.