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Here at Miss Image UK we want our customers to be happy with their purchases. Please try items on a carpeted floor if shoes to avoid any marks or scratches.

If you would like to return a item that is un-tampered with , unworn and in a resalable condition then we will happily offer you a exchange or refund within 14 days of receipt. Please email us at as soon as possible with your order details and request. We will then email instructions as to how to return the item.

Please note that return postage costs are your responsibility unless the mistake is ours , in which case we will refund the postage cost to you when we receive the item back.

We recommend that when returning a item to us , you pack the box in a outer bag and you send it via a tracked/recorded delivery service to guarantee we receive the item. We will pay the exchange delivery cost to you (standard tracked service).

Please note that for refunds, only the item price will be refunded , unless the mistake is ours, in which case the full cost ( item cost and postage ) will be refunded.