Please ensure that you read all of the terms and
conditions before bidding or buying via 'buy it now'. All bids will be
considered as a binding legal contract. If you wish to purchase more
than 1 item from our store and benefit from reduced Shipping charges,
all purchases must be made by the same eBay ID, with the same shipping
address and paid for at once. Please contact us to update any invoices
if necessary before making payment. We have made every effort to ensure
that all colours are accurately reproduced in our listings, however
please bear in mind that your own system may cause variations in colour
reproduction.
PAYMENT METHODS
PayPal
     ,
Bankers Draft/Money Order, Nochex (UK only), Debit card (by phone - UK
only), Visa/Mastercard
(by phone or email
- from any country)
Postal Orders/Drafts
should be made payable to: MILLENNIUM EMPORIUM
We do not accept
foreign currency payment by Bankers Draft/International Money Order
- payment for US$ invoices can be made directly to our bank account:
HSBC International Bank
Account Number (IBAN): GB95 MIDL 4005 1569 1772 17
Branch Identifier Code (BIC): MIDLGB22
Account number: 69177217
Branch Sort Code: 40-05-15
Account Name: MILLENNIUM EMPORIUM
Bank Address: HSBC, International Branch, 60 Fenchurch Street,
London EC3M 4BA, United Kingdom
Reference: Your eBay item number
All bank transfer fees are the responsibility of the buyer.
Bank transfer fees must be
paid by the buyer in addition to the invoice total. These fees are paid
directly by the buyer to their bank and ours. Fees must not be deducted
from the invoice total.
SHIP TO LOCATIONS
Our items are shipped from
UK. We ship worldwide including: UK, EUROPE, NORTH & SOUTH AMERICA,
CANADA, AUSTRALIA, NEW ZEALAND. If you are registered in any of these
countries and have trouble bidding please contact us by email:
millenniumemporium@yahoo.co.uk. All items are insured and trackable
at destination.
NON PAYING BIDDERS
All bids will be
considered and treated as a binding legal contract. Payment must
reach us within 4 days of the end of the auction (7 days for overseas
buyers). After this time
items we reserve the right to relist it or sell it to the next highest
bidder. Failure to pay will result in an Unpaid Item strike. All
non-payment cases will be passed to our debt recovery division for
follow up action. This may result in your suspension from eBay.
EXCHANGES OF ITEMS NOT YET
DISPATCHED/BIDS MADE IN ERROR
If you make a bid in error
or want a different item than the one you bid on do not bid on a
second item. Please email or call us on +44 (0) 20 8905 6847. If
you bid on a second item you will receive an unpaid item strike for any
item not paid for.
SHIPPING & HANDLING
Buyer pays for all
shipping. Most items are free within the UK, please see individual item
descriptions. Shipping can be combined when the Shopping Basket utility
is used.
INTERNATIONAL BIDDERS
Buyers are responsible for
any charges imposed by Customs in their country. All parcels will be
correctly marked for Customs.
DELIVERY BY COURIER
All UK courier deliveries
will be made by Parcelforce. Deliveries are made between 9am and 5pm
Mon-Fri. All items must be signed for. If you are not at the delivery
address, Parcelforce may leave it at your local post office. Please
track the parcel to find out. If not, you may request a second delivery.
You can find the number for your local depot by going to
www.parcelforce.com and
entering your delivery postcode. A re-delivery charge of £7 applies for
each delivery attempt after this. Undelivered parcels are returned to us
after 14 days. At this point an admin/re-delivery charge of £12 will
apply.
If you require a change to
a delivery address, a £15 fee will apply. Therefore, please ensure the
address you give with your payment is appropriate for weekday
delivery. Parcelforce courier can deliver to work or home addresses or
your local post office.
Please provide a daytime
contact number with your payment in case of any problem.
DELIVERY BY FEDEX
INTERNATIONAL COURIER
FedEx deliver 9am-5pm
Monday-Friday. USA/Canada deliveries are made by 10am. Other countries
may vary. FedEx require a telephone number for all deliveries.
ECONOMY DELIVERY
It is the responsibility
of the buyer to check the status of their package and inform us if not
received within the stated timeframe. Items returned undelivered for any
reason will incur a redelivery charge. This will vary depending on the
item purchased, but will not be more than £5 (UK mainland addresses
only) unless the buyer requests redelivery by another method. Please
contact us for redelivery charges for items being delivered outside the
UK. In the event that a refund is requested, we reserve the right to
deduct the original shipping charges.
It is the responsibility
of the buyer to check the status of their package and inform us if not
received within the stated timeframe. Items returned undelivered for any
reason will incur a redelivery charge. This will vary depending on the
item purchased, but will not be more than £5 (UK mainland addresses
only) unless the buyer requests redelivery by another method. Please
contact us for redelivery charges for items being delivered outside the
UK. In the event that a refund is requested, we reserve the right to
deduct the original shipping charges.
LATE/LOST PARCELS
If your order has been
dispatched and the estimated delivery date has passed, we recommend that
you ask your local postal sorting office if they've already tried to
deliver it, or ask your neighbours if the package has been left with
them. Please also check that the delivery address you gave us is
correct. Click the "More Actions", then "View Order Details" link next
to the order you're asking about to view the delivery address.
If your order hasn't
arrived by the estimated delivery date, please wait a few days in case
it's been delayed in the post. If you still haven't received it, contact
us by clicking the "Contact Seller" link next to the order you're asking
about and we'll do our best to locate it.
If we cannot find your
item and it is more than 15 working days since dispatch we will replace
it. Please note, for orders sent by Economy or Standard Delivery 15
working days must elapse from the date of dispatch before they can be
replaced.
WARRANTY
If your item develops a
fault within the first 28 days, please email or call us on +44 (0) 20
8905 6847. After the first 28 days please refer to the instructions in
the manufacturer's warranty. Please check your warranty booklet for
parts covered under warranty. If you are unsure, feel free to
contact us.
CHRISTMAS 2012 RETURNS
We will accept returns of
unwanted gifts bought after 1 December 2012 where notified to us prior
to 8 January 2013. If your item falls outside of the standard Returns
policy below, you may return it for a refund, less original shipping
charges. Any return must be unopened/unused, as new and in its original
box with all packaging, paperwork and inners intact. If the item comes
with a manufacturer seal, this seal must be intact. We will not accept
torn, ripped, broken or damaged packaging or products for refund. Please
email us using the "Contact Seller" link on your purchase to request a
refund.
RETURNS
Unwanted Purchases/Your
Right to Cancel
- You must notify us
of your intent to cancel within 7 days of the date of delivery to
your address.
- Please email us
using the "Contact Seller" link on your purchase to request a
refund.
- Returned items
must be in their original and unused condition, complete with all
parts, accessories and original packaging.
- Refund of the
order, less original shipping costs, whether charged or not, will be processed after the
receipt of the returned item
- Any additional
delivery charges paid, i.e. express delivery, shipping to overseas
or UK offshore addresses, are non
refundable.
- The Buyer is
responsible for return shipping costs and related insurance.
- Sorry, but pierced
earrings and electrical components/spare parts, for example, PCBs or
Motherboards, are excluded from this policy.
Faulty Products
- In the unlikely
event of your item arriving damaged or faulty, please ensure that
you notify us within 7 days of receipt and we will provide a
replacement.
- If your item
develops a fault within 14 days of purchase, please email us using
the "Contact Seller" link on your purchase. A replacement/refund
will be issued after receipt of the returned item and verification
of the fault.
- Should an item
become faulty after 14 days of purchase but within the stated
warranty period, we will, at our discretion, offer a repair or
replacement, after receipt of the returned item and verification of
the fault.
- If the item is not
found to have a manufacturing fault, or the fault is due to customer
misuse, then no refund will be issued, and the buyer will be
responsible for any fees for return shipping.
- Should you wish
for a replacement item, we recommend that you purchase this from our
Shop under a separate transaction.
Incorrect
Orders/Substitutes
- In the unlikely
event of receiving an incorrect order or a substituted item, please
accept our apologies.
- Please email us
using the "Contact Seller" link on your purchase to request a
return.
- Please return the
item in its original condition, and upon receipt we will send the
correct item.
- Please enclose
proof of return postage costs which will be refunded.
Prior to returning your
item, you must email us to obtain a Returns Reference. A replacement or
refund will not be issued without this reference. The item(s) must be
sent to us within 7 days of your reference being issued. They must
arrive with us within 30 days of your initial purchase.
REFUNDS
All refunds are subject to
completion of a Mutual Agreement to Cancel Sale through eBay and will be
made via the purchase method within 5 working days of completion of the
Mutual Agreement. This will be initiated by us if you have not used the
Returns Resolution Centre to notify us of the return. |
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