If you are a UK customer you may return any item, unless it is in one of the categories listed below, in its original packaging and condition, providing you advise us in writing of your intention to do so within 7 days of receipt.
We will refund the cost of your item and delivery charges, where the whole order is returned, on receipt of the item. The customer will be responsible for the return postage costs.
Please call (01788) 890966 or by email firstname.lastname@example.org to obtain a Returns Number and postage label if you are a UK customer.
Customers outside the UK please contact customer services at email@example.com if any item is received faulty or damaged.
Please note we are able to offer a returns policy for customers outside the UK but the customer is responsible for the costs of returning items. We will refund your original transaction costs including our delivery charges.
Please ensure that you read all product information, understand the nature of the product and are satisfied that you are ordering the correct item before committing to buy.
In the event that you have to return a faulty item you will be reimbursed all initial purchase costs and your reasonable return postage costs up to a maximum of what you were charged by us for delivery, upon receipt of the item by us.
When returning items please obtain a proof of posting as we cannot be liable for items lost or damaged in transit.
Please call+ (44) 1788 810006 or by email at firstname.lastname@example.org to obtain a returns number before sending your item.
Items where we cannot accept returns
- Cut length or made to measure goods
- Knitting leaflets
- Knitting pins