The goods you order will be delivered to the address you give when you place your order.
Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your Item has shipped.
When Shipping via DPD restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery via DPD to these areas otherwise it will be shipped via Royal Mail.
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund of the item price within 30 days of receipt, as long as they are in their original condition complete with any packaging and labels intact. You must inform us through eBay about returning your item. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice.
How to return your order:
- You must contact us through ebay.
- Please return the item to the below address, wrapped and in resellable condition along with a note of your name, address and that you require a refund of the item price. All refunds are processed within 5 working days of receipt.
MMG Trading Ltd
Unit 1, Fourth Avenue
Make sure the senders address is ON the box and preferably ON the item inside too. Consignments without the senders address will be removed and disposed of after 60 days of receiving.
To exchange an item, please contact us through eBay and return the item in original condition along with a note of your name, address and required size or new item.