Returns policy
My returns policy guarantees my products against faulty workmanship. In the very unlikely event you are not satisfied with the craftsmanship of your product, or the product is faulty, please contact me for instructions before returning it.
Returns must be sent within 7 days of receipt for a full refund of the purchase price. Note: All postage charges remain non-refundable.
Postage & Dispatch
I promise to try to dispatch your order to you as quickly as possible, usually within 24 hours. (weekends & public holidays excluded).
Postal Transit Time
For the UK, we use Royal Mail First class for most deliveries.
In 99.9% of all cases, we are happy to report that Royal mail do deliver on time, and with care taken.
Although Royal mail state average delivery times as: "1-2 working days" for their First class service, it must be understood that these are not guaranteed on-time delivery services.
For delivery to the rest of the world, Airmail is used, and delivery times can vary vastly between countries. As a general guide: For the USA and most parts of the EU, delivery is usually within 4 - 7 working days unless the parcel is stopped at customs (see delayed items notes below). However- this is just an approximation and delivery times can be considerably longer than this.
Please note: Depending on where you live in the world, I am finding delivery times vary considerably, and I ask my customers to take this into consideration when ordering from me. Recently I have had two separate parcels take eight weeks to arrive at destinations within the Russian Federation, Brazil and Argentina, and another that took seven weeks to arrive in the Ukraine. I've also just had a parcel that too four weeks to arrive in Germany, and I've been recently experiencing particularly long delays to Italy with parcels taking up to six weeks to arrive (occasionally longer).
Please allow up to eight weeks for delivery to overseas destinations outside the UK.
Delayed items (UK)
Before a parcel can be declared "lost", Royal Mail stipulate that at least 15 working days must have passed from the date of posting, at which point we will be happy to send a replacement product. Ultimately, on every occasion, the parcel will turn up. Please allow 15 working days before getting in touch as we are physically unable to do anything about it before this time has passed.
Delayed items (Rest of the world)
All international sales will be posted via air-mail small packets. For the the US and EU this will usually arrive within about 4 - 7 working days. Other areas of the world could take longer. However, if your parcel is stopped at customs, it may take considerably longer, so please bear this in mind if there appears to be a delay. Please allow up to EIGHT weeks for delivery on overseas locations.
Customs
If your parcel / purchase is stopped by your country’s customs service, there may be additional fees to be paid by you in order to receieve the goods. (these are usually represented as a percentage of the original purchase price.) In some cases a handling fee may also be charged.
Any additional fees incurred in transit, beyond the original postage costs, remain the responsibility of the purchaser. We can not be held accountable for any customs fees or other charges in relation to the sending of goods from this website. Any refund given by us due to the non-payment, or refusal to pay customs (or similar) charges by the purchaser will be paid minus any postal or oter fees incurred.
All postage fees remain non-refundable .
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