Frequently Asked Questions
 Q: What payment methods do you use?
  A: We accept Australian Money Orders and cheques, direct bank deposit, cash (send by registered mail) and PayPal.
 Q: When will my order be shipped?
  A: Orders are processed the same day if paid before 2pm AEST on business daysor next business day from when we receive your payment. Check under your My Ebay - Won Items to see the shipping status of an order. Note that the post from WA to the rest of Australia will take extra time to arrive so please allow for this.
 Q: Has my item been shipped?
  A: Orders are processed the same day if paid before 2pm AEST or next business day from when we receive your payment. Check under your My Ebay - Won Items to see the shipping status of an order. Note that the post from WA to the rest of Australia will take extra time to arrive so please allow for this. Check estimated delivery on the item.
 Q: My order has been shipped but I have not received it yet?
  A: First of all check under your My Ebay - Won Items to see the date it was shipped - allow up to 10 working days from this date for your order to arrive, depending on location and distance from WA. Also check with your post office in case the item needs to be signed for or collected. International orders allow up to 15 working days.
 Q: Where do I send my money order?
  A: Make your Australia Post ONLY Money Order payable to MgrCentral Pty Ltd and post to 54 Forillion Avenue, Bibra Lake, WA 6163.
 Q: What are your bank details?
  A: Bank - Westpac / Branch - 70 Petra Street, Palmyra, WA, Australia / Account Name - MgrCentral Pty Ltd / BSB - 036048 / Account Number - 185598 / SWIFT (International Only) - WPACAU2S. Please use your ebay user name as the reference or the LAST 6 digits of the item number.
 Q: What do you mean by Very Fine Used stamps?
  A: I strive to provide only the very finest stamps in superb condition, with lightly applied postmarks which leave a significant part of the design clear, all perforations intact and no creases, wrinkles or thinning.
 Q: Are your media items genuine?
  A: We only supply genuine, original manufacturer items - no copies, Asian releases or bootleg items. Our products are the same as you would expect to buy in any reputable retail store in Australia. All items sold are brand new and sealed.
 Q: Do you ship internationally?
  A: We ship stamps worldwide, we only ship media products within Australia and territories.
 Q: Are your dvds and games sealed?
  A: All media products marked as 'Brand New' are sealed in their original packaging.
 Q: I live near you - can I pick up the goods?
  A: Yes you can collect your goods but only if you pay by cash - if you have paid with Paypal they require us to ship with proof of shipping.
 Q: Will you email me regarding the progress of my order?
  A: Yes - you will be emailed when you complete checkout for your order, when your payment is received, and when your order is posted. Please ensure your bulk/spam filters have mgrcentral.com whitelisted to ensure you receive the emails.
 Q: Is everything you have listed in stock?
  A: Everything we list is in stock on the shelf ready to ship same business day you paid (if paid before 2pm AEST) at our premises in Bibra Lake, Western Australia 6163.
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