Is everything you list in stock?
Everything we list is in stock at the time it is listed. However, we also sell on other eBay sites, our own website and other auction sites so occasionally an item you purchase may be temporarily out of stock. If so, you have the choice of waiting or cancelling your order for a full refund. We receive new stock daily.
Are your media items genuine releases?
We supply only genuine items from the original manufacturer - no copies, Asian releases or bootleg items. Our products are the same as those sold in any reputable retail store in Australia.
Beware other suppliers' products where they do not carry the official Australian rating imprinted or stickered onto the product. These may be bootleg, pirated or unlicensed copies.
Are your items sealed?
Yes, as long as the manufacturer has sealed their product. Sometimes we may need to unseal an item to quality check where the product has become loose in the case, but all items are guaranteed brand new.
What format do I need for where I live?
Please carefully check the region code and video format of any item before bidding to ensure you will be able to play it. Opened items are not accepted for return simply because you did not read the region coding and format information provided.
- Region 4 (PAL) DVDs and Region ALL (PAL) DVDs will play on any DVD player purchased in Australia or New Zealand. Other countries will need a multi-region capable DVD player and a PAL compatible television.
- Region 1 (NTSC) DVDs will play on any DVD player purchased in Canada or the US. Australia and other countries will require a multi-region capable DVD player, and an NTSC-compatible television.
- Region 2 (PAL) DVDs will play on any DVD player purchased in the UK and most players purchased in Europe. Australia and other countries will require a multi-region capable DVD player.
- Region ALL (PAL) DVDs will play on most DVD players worldwide. Canada and the US will require a PAL-capable television.
Most recent DVD players and televisions are capable of displaying both PAL and NTSC formats, and most DVD players can be made multi-region by doing a Google search for the make and model and following the instructions to make it multi-region. If you are unsure, please check the manuals for your DVD player and television.
What payment methods do you accept?
We accept:
- Australian money orders and cheques
- direct bank deposit
- cash (send by registered mail)
- PayPal.
Do you combine shipping?
Postage is charged on the highest postal rate item and then all additional items in the same order are only a small extra fee each for Australian buyers. To get your postage discount you must use the 'Pay Now' button to check out and the system will automatically combine your orders.
How do I get my postage discount?
1. Select your purchases. Use the Add to Cart option for each item you want to purchase. Do not pay or check out until you have purchased every item in your order.
2. Check out. Once you have purchased every item in your order use the checkout. This will automatically discount your postage costs.
3. Make your payment. You are eligible to receive 2 per cent cash back on your first purchase and 3 per cent cash back on subsequent purchases for life when you pay with PayPal. Or you can use bank deposit or mail us a money order - details are provided in your checkout form.
Do you ship internationally?
We ship worldwide, but international buyers should carefully check the REGION and FORMAT (PAL/NTSC) of an item before buying to ensure they can play it.
What is your returns policy?
All items are supplied with a 14-day money-back guarantee (if unopened and excluding postal charges).
If an item is found to be faulty, you can return it for a full refund or replacement. Simply contact us within seven days of receipt of the item to receive a postage-free reply-paid address for return.
What are your bank details?
Bank: Westpac
Branch: 70 Petra Street, Palmyra WA 6957, Australia
Account Name: MgrCentral Pty Ltd
BSB: 036048
Account No: 185598
SWIFT (international only): WPACAU2S
Please use your order number as the reference (or the last six digits of the item number if no order number).
What is your address for money orders?
Make your Australia Post ONLY money order payable to: MgrCentral Pty Ltd.
Our address is:
Mgr Central Pty Ltd
54 Forillion Avenue
Bibra Lake WA 6163
I live near you. Can I pick up my items?
Our business licence does not permit customers to come to the premises, so unfortunately you cannot pick up your items.
Will you email me regarding the progress of my order?
Yes, you will be emailed:
- on completion of your order
- when your payment is received
- when your order is posted.
To ensure you receive our emails, please ensure mgrcentral.com is white-listed by your bulk/spam filters.
I have not received my order. What should I do?
Orders are processed three to four business days after we receive your payment.
1. Check your inbox for an 'order shipped' email.
2. Allow for up to 10 days for your order to arrive.
3. Check with your post office in case the order had to be signed for and no-one was home.
4. If you are an international buyer, check with Customs.
5. Check that your address is correct on eBay.
6. Contact us.
If you choose registered shipping, we will replace any items lost, stolen or damaged in the post after the minimum transit time has elapsed (15 days for domestic; 30 days for international).
MgrCentral accepts no liability for loss, damage, or consequential loss whatsoever resulting from or due to the use of uninsured postal methods. If you are concerned about loss or damage to your purchase, please choose registered mail.
What do I do if my order is damaged?
Contact us immediately by email (mgr@mgrcentral.com) and we will supply a reply-paid address for you to return the item postage free. Once we receive the item and have checked it we will send you a replacement.
If you choose registered shipping, we will replace any items lost, stolen or damaged in the post after the minimum transit time has elapsed (15 days for domestic; 30 days for international).
MgrCentral accepts no liability for loss, damage, or consequential loss whatsoever resulting from or due to the use of uninsured postal methods. If you are concerned about loss or damage to your purchase, please choose registered mail.
Basket
