Please send questions about items for sale and existing orders via the 'Ask a Question' link on the item listing
Postal / Returns Address:
CE Stevenson Motors
74 Newcastle Road
Office Hours: 8.30am - 6.00pm Monday - Friday; 8.30am - 1.00pm Saturday
Telephone: +44 (0)28 4176 2181 (Ext 2 - Office Hours)
Item Not Received?
We dispatch all our items within 1 working day unless the listing indicates otherwise. Please check the postage details on our listing to make sure you are aware of which postal service we are using for your item, Royal Mail 2nd class post can take a few working days (Monday to Friday) longer than 1st class. If it is clear the item has taken too long to arrive, and you have checked with your local post office then please email us through the link on the item so we can check the history of the transaction and advise you what the next step will be.
It is also likely that your item may be at your local Post Office or Courier Centre, please check with them to make sure they have not attempted delivery. Please do this BEFORE phoning or emailing us.
Also, be sure to check your emails and spam mail to make sure you have received our correspondence regarding the dispatch of your item. We may have been trying to get in touch with you.
Item Not As Described?
Check the item description carefully.
Email us via the ‘Ask A Question’ link in the item listing to highlight your concerns and help us find a resolution.