Delivery F.A. Q
When do you despatch my item once paid?
All items paid before 12 noon will be dispatched the same working day Monday – Friday.
How soon will I get my item?
Here at Mega Fancy Dress we aim to get your goods delivered fast. Just see our feedback for proof! Most of our customers do get their item’s next day using 1st class postage, however next day delivery is not guaranteed unless you use Royal Mail Special Delivery.
I need my costume tomorrow, help?
All our costumes are in stock and ready to post. To guarantee your item for next working day delivery please pay by 12 noon and opt for next day Special Delivery. We will try our best to send items out paid after this time but cannot guarantee it. You can also call customer service on 0845-6344193 if you need Special Delivery after 3pm. Royal Mail Special Delivery offers guaranteed next day delivery before 1pm (Mon - Fri) to 99% of UK addresses as published on Royal Mails website, except bank holidays and public holidays. This service offers customers a full Track & Trace, available at Royal Mails website. Should you wish to track your order, please contact us and we will provide you with your tracking number.
What delivery company do you use?
We use Royal mail primarily for all our packages, for bigger parcels we tend to use Parcelforce.
I need my order sent to a different address to that on ebay what shall I do?
All invoices are automatically generated as soon as paid to the address on ebay. If you require an alternative address please call customer service on 0845-6344193 BEFORE you place your order. A note in the paypal section or e-mail is not always read before the invoice is printed.
How do I know if my item has been sent?
Customers will receive email confirmation of orders and when items have been dispatched.
What cover of postage insurance do I have if my item is lost?
Royal Mail 1st class or 1st class recorded will be offered a maximum compensation of £34 and can be processed 15 working days after the date of postage.
Royal Mail Special Delivery – Guaranteed next working day before 1pm (Mon-Fri) will be offered a maximum compensation of £500.
For further information and updates please visit www.royalmail.com
I missed my delivery and now it is on its way back to you, what shall I do?
If any item is returned back to us because Royal Mail or any couriers were unable to re-deliver we reserve the right to request the re-postage costs should the item need to be re-posted. Should you require a refund then there will be a 10% restocking fee and your postage will not be refunded.
I am an international buyer what postage options do I have?
You can opt for airmail for items under £20 which is the cheapest option, however there is no compensation for loss and delay.
International signed for is a trackable service which requires a signature upon delivery. Compensation is available. Please visit www.royalmail.com for more details.
Any item weighing more than 2kg may be sent by another courier and may be subject to additional postage costs.
International transactions, buyers may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.
What do your P&P costs include?
Our postage & packaging charges include charges beyond the postage price for the item. Included in the price are the actual packaging materials costs and a reasonable handling fee to cover our time and direct costs associated with delivery.
I am arranging a party and need quite a few costumes, what discount can you offer?
If you are a corporate company, school, charity or organising a party we can offer you a multiple order discount. You also get a free gift with any purchase over £150 net. For more details please call customer service on 0845-6344193.
I need my item on Saturday, can you guarantee?
To arrange Saturday delivery please call sales on 0845-6344193.