FREE WORLDWIDE SHIPPING! on most of our products. We have unusual and overlooked media from around the world. Including Imports, Rare Collectibles, Hard to Find CDs, DVDs, VHS and much more!
A: FREE WORLDWIDE SHIPPING on most items. Excludes BOXSETS, VHS, BOOKS and some SOFTWARE. Please combine your orders so we can process it quickly.
Q: I live outside the USA, how long will it take to get my order?
A: We cannot say for certain but here are some guidelines: Canada 7-21 days (thanks to Canadian customs checking a lot of packages entering the country, and taking sometimes 7 days) EU countries: 7-21 days Mediterranean Countries: 14-30 days Australia: 14-21 days.
Q: The information I need isn't on the listing page.
A: We are sorry that the information is not on the page and unfortunately we have no further information on this item at this time. However, if the UPC is available on the page, you may be able to use it to search the internet for the information you need.
Q: Can I pay by cash, check or money order?
A: Ebay would like all payments to be made via electronic methods.
Q: Can I cancel my order?
A: If there is a problem with your order and you need to cancel, please contact our customer service team through Ebay message center.
Q: Do you have a phone number I can call?
A: All of our customer service is provided through Ebay message center. If there is a problem with your order or you need to cancel, please contact our customer service team through Ebay message center.
Q: Why have you not responded to my previous emails?
A: Common reasons for not receiving a reply: You may only email us through Ebay. Customers who buy items receive a tracking # attached to Ebay and a email. The email address we send it to is the one you have registered with Ebay. Make sure your spam filter settings are correct. Please contact us only through Ebay.
Q: What is your address?
A: Please send all correspondence to Media Mainstream L.L.C. P.O. Box 14822 West Allis WI, 53214
Q: About our products
A: All our products are purchased direct from publishers with licenses to produce and sell the product retail or large clearance and liquidation centers that have been in business longer than we have.
Q: Combined Shipping Rates Within U.S. (Please Read!)
A: All of our products SHIP FREE within the Domestic United States! Please combine your orders so we can process it quickly.
Q: Removal of cases
A: Unfortunately we do not remove the cases from our items.
Q: Can you ship overnight, express etc.
A: No, we only ship USPS first class. No exceptions.
Q: Do you accept Money Orders, Cash or Checks.
A: No, we only accept PayPal Payments
Q: Can you change my address?
A: You have to understand, that due to fraudulent emails we cannot do this. Also if you want a different delivery address, you could communicate this before placing the order in ebay. We ONLY use the address provided by us by eBay, this is for YOUR protection.
Q: Why do you not ship to my country?
A: If your country is removed from the countries we ship to, we have our reasons (usually fraud, and extensive claims) and we will not make any exception to remove this rule.
Q: I cannot check out, can you still send it to me?
A: No, if you cannot checkout then no binding contract was put into existence.
Q: I live in the USA, how long will it take to get my product?
A: All postal services on this planet are totally unpredictable. But here is a general guideline: Orders within the USA: 3 - 7 days.
Q: My item has not arrived? Has it shipped?
A: Within 2 business days after your payment clears an email will be sent with order and shipping status. If it has been longer than 2 days, please check your email associated with Ebay. Please check your spam filter settings as our emails may be getting deleted. For further information please contact our customer service team through Ebay message center.
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