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  • Frequently Asked Questions
Postage & Payment
Once payment has cleared your order will be sent ASAP in most cases with in 3 working days, if an item is out of stock you will be emailed with a expected delivery date. If you have ordered a product out of stock you will be notified. Over seas shipping takes 7 to 28 days.
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General Interest
  
Frequently Asked Questions
 Q: What is your return policy?
  A: 7 days on all New buy it now items Auction item are not covered unless stated in the item description
 Q: Do you combine shipping?
  A: Yes, we can combine postage on large orders, email or phone for a quote
 Q: When can I expect my order to arrive?
  A: Orders will be processed within 24 hours of payment cleared, 2-7 days for UK delivery,
 Q: How much is the Shipping and Handling Charge?
  A: Most shipping charges are show on listings if not email or phone for a quote
 Q: Do you ship internationally?
  A: Most smaller items can be shipped internationally, please obtain a quote first
 Q: Can I Collect my winning items?
  A: Yes most item can be collected but please arrange this with us before so that we can have it ready for you. for direction goto http://www.materials4diy.co.uk/direction.htm