Terms & Conditions

These Terms and Conditions relate to the basis on which we trade on Ebay, we would advise you read them carefully as they contain important information.

Definitions

“We”, “Us” and “our” refer to The Maple House, Maple_house_store.

“You”, “the Purchaser” and “Your” means the person making a purchase from The Maple House.

“Item/s”, “goods” and “product/s” refer to the item which is being purchased.

“Bidding” and “Buying” refer to the act of confirming your “commit to buy” on a item listed on Ebay.

General

The Maple House and the Maple House Store are referred to as “we” or “us”. We can be contacted by email at sales@maplehouse.org

Rights

With acknowledgement to the VeRO, all photographic images of products used in our listings are the property of The Maple House and as such cannot be used, modified or copied without express permission. Any infringement of this will be reported to Ebay and may result in relevant listings being removed. The Maple House name logo is a trademark belonging to the sole proprietor of The Maple House, and cannot be duplicated or used without express permission. The exact wording and content of the Important Information page cannot be used or copied without expression permission.

Accuracy

We make every effort to ensure that products listed, have been fairly described and portrayed in our own words. Packaging may vary from that shown. We guarantee that all products are authentic, genuine and sourced from reputable wholesalers and suppliers.

Pricing

The price shown on a listing is valid for the duration of the listing. We are not registered for VAT.

Payment

We accept payment by Paypal, Postal Order and Cheque. Payment must be in GBP. A cheque will require 5 working days from receipt, for funds to clear.   Items will be despatched shortly after funds have cleared. If for any reason a payment fails, we reserve the right to cancel the sale. Title does not pass to the purchaser until cleared funds have been received.

Acknowledgment and acceptance of your order

We will confirm receipt of your payment. Our acceptance of your order will take place upon despatch of the product(s) ordered..

Unavailability

If, for any reason, an item is no longer available, you will be notified as soon as we are aware of the problem. If this situation arises, we will file a mutual withdrawal notice with Ebay. If a payment has already been made, a full refund will be issued immediately, via the original means of payment, for example PayPal will be refunded via PayPal. We are not liable for any other compensation, for example, consequential loss or for disappointment.

Delivery

Despatch will be made within 3 working days of us receiving cleared payment. Delivery charges shown on listings relate to delivery to UK addresses only. Items will be sent by 1st class or parcel post, unless otherwise specified on the listing. The postage costs charged, include packing, packaging, administration, as well as the postal charge. Sometimes, at our discretion, we may opt to send items by Recorded or Special delivery. If we choose to send any item(s) in this way, there will be no charge to the purchaser. Overseas buyers must contact us before bidding/buying for post costs. We reserve the right to cancel the sale if contact is not made.

Complaints

If for any reason there is a problem with an item you receive, you must notify us by email within 48 hours, detailing the problem. We will acknowledge receipt of the complaint within 48 hours via email.

Returns

Faulty or damaged items

If you receive an item that is damaged or faulty, you must notify us of the problem within 48 hours of receipt. We may request that the item is returned to us. The cost of reasonable return postage will be refunded to you, once the item is received. We would recommend you get proof of postage. Sometimes, we may only require photographic evidence of the problem.  We will replace or fully refund the item depending on availability.

Incorrect items

In the unlikely event that we send you the wrong item you should notify us of the problem within 48 hours of receipt. We will send you the correct item right away.

We would ask that the incorrect item, be returned to us, unused, unopened and in the same condition as it was originally despatched. The cost of reasonable return postage will be refunded to you, once the item is received. We would recommend you get proof of postage.  

Non-receipt

For orders not received, which were dispatched by 1st class post, we ask you to allow up to 7 days for delivery from the date of despatch, but please do make allowances for any public holidays or adverse weather. If your parcel has not been received after this time, we would ask that you first make enquiries with your local sorting office to see if the parcel is there and your postman faied to leave you a card  or with neighbours.

However, please contact us after this time, if this proves fruitless.

(Please bear in mind that Royal Mail themselves, do not consider parcels as  'missing' until 15 working days from the anticipated delivery date, have passed).

Orders dispatched to outside the UK must allow 28 working days.

Cancellation

As per the EU Distance Selling Regulations, you have a "cooling off period" of 7 working days from receipt, in which to notify us if you have changed your mind and wish to cancel for a refund. You must contact us within that time, by email, to confirm what is being returned for refund. We ask that you return the goods to us within 10 days, unused and in the same condition as they were originally despatched. We recommend you get Proof of Posting. You will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. All returned items will be thoroughly inspected. Due to the nature of the products supplied, we will not refund any item which has been used, tested or tampered with. You are under a statutory duty throughout the period of cancellation to take reasonable care of the goods. We reserve the right to take action against consumers for breach of this statutory duty. Refund of the cost of the goods will be issued once the return has been processed, this is usually within 7 days from our receipt of the return. The refund will be via the original means of payment, for example PayPal will be refunded via PayPal.

Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.

Law, Jurisdiction and Language
All sales are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All communication must be conducted in English.

All transactions are subject to these terms and conditions, and no amendments will be accepted by us.