Return and Exchange Policy

In order to maintain the integrity of the eBay marketplace as an auction driven site, unless the item delivered is materially different from the description in the auction details, or is defective in any way, all sales are final. We do allow for certain items to be returned, if they are unused and unopened for credit or refund, at our discretion. Please see the terms in each item listing for additional information.

We stand behind each product we sell, and guarantees the delivery of the item as described in the auction details. In the unlikely event that you receive an item that is significantly different than described, or is defective in any way, simply contact us so that we can get the problem corrected and provide you with a Return Authorization Number. All returns must include the Return Authorization Number and the reason for the return.

Shipping Damage

Defective Items

We feel that seven (7) days from receipt gives the customer ample time to open, use and/or test the product to make sure it is in working condition. After seven (7) days, the item will then fall under the manufacturer's warranty, and all issues or problems will need to be resolved directly with them.

You must obtain and RMA number and follow our conditions of return in order to send a defective product back for a replacement. No returns will be accepted without the RMA form we issue in the box.

We DO NOT pay for return shipping on defective merchandise, as we are not responsible for factory defects, because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). We do however ship the replacement merchandise back to you at our expense, thus splitting the overall shipping costs with you.

In order for a return to be accepted all conditions below must be met:

• All merchandise is guaranteed to be in condition as described in listing. You have seven (7) days from date of receipt to test and verify item is in condition as listed. After that time period you will need to take advantage of the manufacturer's warranty provided with your item and contact the manufacturer directly.
  
  
• If an item is new or refurbished and is factory sealed (i.e. items in packages that must be cut or torn open to be removed and cannot be repackaged for return) and has a Manufacturer's Warranty, you must go through the manufacturer for any problems or returns. Manage My Printing will NOT take returns on factory sealed items that have a manufacturer's warranty.
  
  
• In order to return a defective product, the customer must contact us within seven (7) days from the date of receiving the item. NO EXCEPTIONS WILL BE MADE. If it is over the seven (7) day period, your RMA request will be denied. After that time period we urge you to contact the manufacturer to utilize the warranty, if available. NO REFUNDS. We will repair or replace any defective merchandise with a new one, rather than offer a refund.
  
  
• Defective products MUST be returned to us in original packaging with all accessories and owners manual to be replaced or repaired. The original product box may not be defaced, marked on, have labels applied to it, or missing or the return may be denied and sent back to the buyer at his expense OR we may charge additional restocking fees to accept the return in such a condition. Returns will be inspected to insure that they are in NEW and UNUSED condition. No exchanges will be given until Manage My Printing has the original product returned to our warehouse and it has been tested for defects. Exchanges only on defective items, no credit will be given (except as stated in next paragraph). Any returned items that have any signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
  
  
• Because all sales are final, a 15% restocking fee will apply on all defective returns customer DOES NOT wish to receive a replacement item. Original shipping charges are NON-REFUNDABLE and will be deducted along with the restocking fee when refund is given. This policy is in effect because we are more than happy to REPLACE the defective item for you! Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective, and reported within seven (7) days, we will replace it or repair it.
  
  
• Original shipping charges are NON-REFUNDABLE! No exceptions.
  
  
• Other non-defective item returns (i.e. customer has "buyer's remorse" or feels they no longer "need" the item) are solely at the discretion of Your Office Stop and will be assessed a 15% restocking fee - NO EXCEPTIONS. All shipping charges are NON-REFUNDABLE and will be deducted along with the restocking fee when refund is given. No returns will be granted on open box items with replenishable supplies such as copiers, ink jet printers, toner cartridges (unless defective), laser printers, etc. Once these items have been open and used we cannot resell them as new and must take a loss on the item.
  
  
• Please allow 1-2 weeks for processing of returns/refunds.
  
  
• No returns sent COD will be accepted. All returns must be sent pre-paid by the buyer. They must be sent via a traceable method with a tracking number. The tracking number must be sent to use via email upon return shipment so that we can track the return of the item to our warehouse. Failure to do so could make it impossible for us to locate your return and issue your exchange.
  
  Your Office Stop does NOT pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus we will split the shipping costs with the customer. The customer agrees to pay to send the item back to us, and we will consequently repair or replace the item and ship it at no charge back to the original shipping address of the customer. NO EXCEPTIONS.
  
  Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. Most online internet retailers will not pay for return shipping costs either, and we are no different. However, Manage My Printing will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
  
  
• IMPORTANT: All returns must go through our Return Authorization process. The returned item MUST include a copy of the RMA form that will be emailed to you. Please write the RMA # on the label also. Any returned package that does not have an RMA number will be returned to sender and no exchange will be sent. All RMA's are good for only 21 days, and your item MUST be returned within that time frame. We will not accept returns past 21 days from the RMA issue date!

REQUEST RETURN MERCHANDISE AUTHORIZATION

Please include your eBay ID, Auction Item Number, reason for return and fax number. You will be contacted via email regarding your return initially. Once RMA number has been generated you will be faxed a copy to include IN THE ORIGINAL BOX with the returned item. This document MUST be included to credit your return correctly.

There are two options for returning your defective item:

1. You can ship the defective item back to us and once we receive it we will ship your replacement item out.
   
   
2. You can provide us with a credit card number, which will insure proper return of item in your possession. If item is not returned after delivery of replacement we will charge credit card for the amount of the replacement and the shipping on the replacement. Please contact us to get an Exchange Order Form is you prefer to do this.

Click Here to Request a RMA Number