Q. Some of the descriptions say unlocked, are these phones really unlocked, will they work on any network?
A. Yes, iphones are fully factory unlocked and sim free (unless otherwise stated in Product Title). They will work on any network anywhere in the world and never relock. Non apple mobile phones will be unlocked, but not factory unlocked, unless otherwise stated.
Q. What does factory unlocked, or sim free, mean?
A. This means that the phones have not been unlocked by software, or 'jail broken'. They have been unlocked by the carrier, and so will now work on any network without relocking. It also means you can update the software without it relocking too.
Q. Do I get a sim card with the phone?
A. Our phones are handset only unless otherwise stated in the description, no contract or airtime is included.
Q. Can I update the software or reset the iphone without it relocking?
A. Yes, you can update the software and reset the iphone if you wish - these iphones will never relock.
Q. What is the actual condition of the phones - how bad are the scratches etc?
A. The phones listed will always comply with the description in the listing. Our phones are brand new or used but in really good condition and we always ensure we give you full information on any scratching or scuffing by carefully grading the phones. If you have any questions about the condition of any item just give us a call. we can be contacted Monday-Friday 9am - 5pm at sales@majordeal.co.uk or call us on 020 8457 3225. Details of our grading can be found on the 'About Our Grading' Page.
Q. What do I get with the phone - does it come boxed, with charger and ear phones and manuals etc?
A. Our phones come boxed, with a USB cable. We do not supply headphones, manuals, chargers, or any other accessories with the phones. iPhones have a built in manual which is accessible via the settings. For any other model, you can normally download an e-version of the user manual from the internet.
Q. Do the phones work properly? Do I get any kind of guarantee?
A. Our phones are fully tested before being deemed fit for resale - please be assured our phones are fully operational and functional. We also offer a free 30-day warranty on all Major Deal purchases
Q.What happens if my phones reception is not good?
A. We offer a 7 day no quibble returns policy, so if you find that your phone doesn't have a signal at your home or office, or if you simply don't like it, you can send it back for a full refund.
Q.What happens if if the battery life is not as expected?
A. We have fully tested our phones to make sure that they work perfectly, however with some used phones, the battery could have deteriorated. We know this, and so as such if you are not happy with your phone simply send it back under our 30 day warranty.
Q. I live overseas, how much will delivery be and how long will it take?
A. We ship worldwide, shipping details are available in the listing. Shipping times vary, but can take up to 14 days or longer in some cases. We will always send you the Courier tracking number.
Q. Can I track my phone once it’s been shipped?
A. You certainly can, your tracking number will provide you with all the details of the delivery of your phone from the moment that it leaves us, until it safely reaches you. | 
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