We hope that you will be 100% satisfied with your purchase from ShopMassive. However, we do understand that occasionally you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.
Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.
Goods Have Become Faulty During Use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 48 hours with details of the damage. This will help us considerably in raising the matter with our appointed courier. If you wait too long before reporting the damage, we maybe unable to help!
Once the damaged goods have been received back into our warehouse, then we will replace or refund them.
You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so and have any money that you have paid to us refunded.
In order to return an unwanted item, the following criteria must be met:
- You must have contacted us in writing within 7 working days of receipt
- If the product is computer software or an audio/video recording it must be unopened.
- The item must be returned complete with ALL accessories and manuals / guides including free gifts
- The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at your cost.
Please contact us first prior to posting anything back so that we can explore alternative options that may appeal to you.