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| Q:How Discreet Are My Order Details? |
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| A:Our reputation over a 25 year period has been built on confidence and trust put into us by our regular customers. We also adhere strictly to the Data Protection Act requirements to ensure any basic details we hold about your order are kept strictly confidential. |
| Q:How Soon Can I Expect To Receive My Order? |
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| A:We aim to despatch your order asap by Royal Mail or our appointed carrier service, usually within 24 hours (subject to items being in stock) if payment is made by credit or debit card, cash or P.O`s. Payment by cheque requires cheque clearance time. |
| Q:What Happens If Any Item Is Faulty? |
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| A:Simply return it to us, stating the reason for return, we will happily exchange it, credit you or refund your money in full. |
| Q:I Need Some Advice Before I Buy, Can You Help? |
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| A:We are here to help and advise at any time. Our friendly and helpful staff are always happy to offer the benefit of our 25 years of experience. If you need help, advice and guidance about a particular product, please contact us at queries@magic-moments-uk.com We will do all we can to assist you. |
| Q:How Long Does It Take For You To Reply To Any Query I May Have? |
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| A:We try very hard to answer all queries within a few hours and certainly within 24 hours. If sending an email to us please make sure that any spam protection filters you have do not `dump` any reply we send to you into your junk email folder. |
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