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Returns & Exchanges

WRONG SIZE?

No problem!

Macdonald Sporrans offers a full refund or exchange policy on most items.

Buyer must contact us within 14 days of receiving the item and return it unused with all original accessories and packaging. Shipping costs to and from the buyer are non-refundable unless a manufacturer's fault is found with the item.

Bulk Orders

We can offer great discounts for pipe bands, weddings or other group purchases.

Please email us at

bulk@buyakilt.com

for more details.


This page is split into two sections. The first gives a brief overview of our shipping, exchanges, faulty goods and returns procedures. The second section outlays our terms and conditions in full. We recommend reading this page before purchasing.


Shipping

Shipping charges are calculated based on the weight of the items, and we will try to offer a number of alternatives if available. You can get an instant shipping estimate by selecting the country to ship to at the bottom of an item listing.

We will try to process all orders within 5 working days and will contact you if we think it will take longer. Delivery times will depend on the shipping service chosen at checkout.

If you require an urgent delivery, or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.

Some items we sell are custom made, or sent directly from the manufacturer. We aim to process these orders within 2 working days, but cannot guarantee shipping times as they are dependent on the the manufacturer. However, we work very closely with our suppliers to ensure that they supply all products in a timely manner.


Exchanges

Macdonald Sporrans is happy to exchange most items if they are the wrong size or colour. Custom-made items cannot be exchanged unless a manufacturer's fault is found with it.

Buyers must contact us before exchanging any goods, and are asked to return the item in the condition it was received in, with all wrapping and tags still attached.

A return shipping charge will be applied for this service, at the standard rate of shipping for the item being exchanged.


Faulty Goods

Please contact us as soon as possible if you think your item is faulty, or not the item you ordered. We will try to resolve the sitaution as quickly as possible.


Returns

Macdonald Sporrans offers a refund policy for most items. Custom-made items cannot be returned unless a manufacturer's fault is found with it.

Buyers must contact us before returning any goods, and are asked to return the item in the condition it was received in, with all wrapping and tags still attached to be eligible for a full refund.

Unfortunately we cannot refund our outgoing postage costs, and it is the buyers responsibility to ensure any returned goods reach us in satisfactory condition.

We may charge a processing fee of £5 when refunding goods.


Terms and Conditions

The following terms and conditions do not affect your statutory rights as a consumer.

The term 'Macdonald Sporrans' refers to the company which owns and operates the eBay store Macdonald Sporrans, accessed through the domain http://stores.ebay.co.uk/macdonaldsporrans. Any reference to 'Macdonald Sporrans' refers to the company and all content which is owns on the eBay store. It does not refer to eBay in any way, or any eBay properties within the eBay store.

Product Availability

It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant product from us. Although we will endeavour to supply you with the item requested, sometimes we may be unable to fulfill an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names, descriptions, or the actual product received due to changes in packaging and/or availability.

Special Offers

Macdonald Sporrans reserves the right to withdraw or modify special offers at any time. All products are sold on a first come first served basis and no further discounts may be applied.

Order Returns

If after Macdonald Sporrans has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 14 days of receiving the goods. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that a £5 processing charge may be applied and our outgoing shipping costs will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods. Custom made or made to measure items cannot be returned unless they are found to have a manufacturing fault, in which case they will be repaired or replaced to a like-new standard.

Faulty Goods

If goods do not reach you in good condition or are faulty, please contact us to arrange replacement. Shipping costs for the affected portion of delivery back to Macdonald Sporrans is at our expense. We will aim to acknowledge your complaint within 5 days and we will keep you informed about progress. Macdonald Sporrans will only credit you for the items that have been damaged or are faulty upon safe return of the goods to us. We must be notified of damaged or faulty goods within 5 days of receipt. Macdonald Sporrans will accept returns and give full refunds only in circumstances where the products have not been tampered with or opened. Your payment will be refunded within 30 days of the agreement to refund.

Delivery

Delivery will be made within 7 working days to most Mainland UK addresses. Delivery to more remote areas of the UK may take slightly longer. Macdonald Sporrans will endeavour to deliver to you within the specified time. However, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time for delivery. Macdonald Sporrans cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.

VAT

All prices shown are inclusive of UK VAT. VAT number: GB923203759.

Sizing Guides

All sizes are given in standard UK sizes. Please see our size converters page for more help with sizing.

eBay Store Images

We make every effort to ensure that images displayed on our eBay Store are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Product Specification

All product information and technical specifications contained in Macdonald Sporrans are for guidance only, no responsibility can be taken for errors or omissions.

Data Protection

Macdonald Sporrans conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith Macdonald Sporrans. For more details, please contact us.

Termination

Macdonald Sporrans reserves the right to abort access of our internet services if your behaviour is found to be discordant with these terms and conditions at any time.

Intellectual Property

No permission is given by Macdonald Sporrans in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the Macdonald Sporrans eBay Store in which intellectual property rights subsist. ALL RIGHTS RESERVED.

Business Ownership

Macdonald Sporrans is owned and operated by Fergus Macdonald.