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Returns & Exchanges

WRONG SIZE?

No problem!

Macdonald Sporrans offers a full refund or exchange policy on most items.

Buyer must contact us within 14 days of receiving the item and return it unused with all original accessories and packaging. Shipping costs to and from the buyer are non-refundable unless a manufacturer's fault is found with the item.

Bulk Orders

We can offer great discounts for pipe bands, weddings or other group purchases.

Please email us at

bulk@buyakilt.com

for more details.

Our Values

Star Great Service. We price ourselves on our exceptional customer service.

Star Quality Products. All our products have to pass our strigent quality tests. If we wouldn't wear it - we don't expect you to! We don't sell cheap products, we sell great quality products at low prices - and we back this up with a full refund if you're not entirely satisfied.

Star Reliability. We deliver on time. If you need something for a specific date, let us know and we'll go out of our way to make sure it arrives on time, or will let you know in advance if for any reason we don't think it's possible.

Star Easy Exchanges/Returns. We understand the difficulties in buying clothes without trying them on and offer a no-hassle refund policy on all items except custom made items.

Star Clarity and Honesty. We believe very strongly in clear, honest and open communication. We reply promptly to all emails with answers from 'real' people - there are no automated replies.

 

The proof is in the pudding, flick through some of our thousands of positive feedbacks to hear what our customers say about us.