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| Q:Are the goods new ? |
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| A:ALL goods are BRAND NEW unless otherwise stated |
| Q:Is it important to quote the equipment's model number ? |
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| A:Yes very important ,we ask buyers to confirm the model number (if possible) to ensure you have ordered the correct part for your tv/pvr/freeview/dvd receiver ,as we will supply the item for the listing .If you order the incorrect part we will incur extra postage and handling cost's which we will have to pass on to you. |
| Q:What is the returns address ? |
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| A:Our returns address is on the delivery note we send with the item and on our shop page RETURNS AND REPLACEMENTS thanks |
| Q:Can i collect the goods direct and pay on collection to save carriage cost? |
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| A:Yes you can collect goods direct from our warehouse to save carriage costs ,however it would be advisable if you can phone or email us before travelling so we can have the item ready for collection for you. |
| Q:Do you combine shipping? |
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| A:We will be happy to quote for combined shipping costs on any number of items. |
| Q:When can I expect my order to arrive? |
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| A:Items over 5kg are sent via Parcelforce or Carrier and a signature will be required they deliver Mon-Fri usually .If you want the item delivered on a certain day we can do this if you send us a message ref. delivery day.We provide Parcelforce tracking reference number for you via email so you can follow delivery. |
| Q:Do you do saturday deliveries |
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| A:We can arrange Saturday deliveries by Parcelforce but the cost is higher at twice the normal rate quoted on the item. |
| Q:Do you ship internationally? |
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| A:We can ship any item up to 30kg internationally please ask for a quote for your country and area code. |
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