We know that you will be pleased with your purchases from us, however, there may be occasions when you will need to return items to us.
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense
If any of your purchases develop a fault, All purchases are for UK base customers are covered by the end it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
'All tanks and coils are not covered by any warranty because of the nature of the product'
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.