Q. Is it Safe to purchase a Refurbished Item?
Whether your item is a Refurbished Macbook, iMac, PC, Laptop – Yes indeed, it is Safe!
We low-level format all our hard drives to comply with data protection. We then add a fresh installation of the Operating System and upgrade the specifications.
Each computer is passed to our ‘Quality Control’ team for vigorous testing before being dispatched. The machine is then passed to the packing team who securely pack the item in premium plastic air packaging inside a tailor-made box.
Q. What if I do not have a Paypal Account?
Purchase can be made using your bank card without having a PayPal account.
Once you are redirected to PayPal’s page you can then select the grey button ‘Check Out as a Guest’.
Q. What is the Condition of my Computer?
There may be very minor wear to the item. However, this is just superficial and we assure you that our machines are configured and tested, to run like new. We strive to ensure that our products are better condition and quality than our competitors.
Q. What if I am not Happy with my product?
We offer a 30 days money back policy providing the item is posted back in the same condition it was despatched in. We will grant a full refund (less return postage costs) when the item has been fully checked by our staff.
All returns must be authorised by ourselves before sending back. We can then identify exactly where the item has come from. This will reduce the time that it takes for refund. Please do not ship any items back without notification, this may cause extensive delays.
Q. Can I upgrade to Wireless or DVDRW?
Yes sure, please see our upgrade section of our eBay shop. Please remember that upgrades must be purchased with the PC.
Q. What’s the best way to get in touch?
You can send us an eBay message by using the ‘Ask a question’ link found towards the bottom of all our listings. Sometimes our phone lines are not given prioritiy if we are busy in warehouse. So in order to get a quick response, please send us an eBay message. Our eBay customers have our priority.
Q. Does the PC come with warranty?
Our machines come with 1 Year warranty, which is much more than other competitors on eBay (terms and conditions apply). We have all the details of your machine and date of purchase. So if you encounter an issue, we can pull up your details. We check our machines before dispatch. (We have to have a working machine 100% to install the operating system).
Just like any computer company, the warranty does not cover any accidental damage or software conflicts created by user, i.e. virus/accidental deleted system files. After 60 days the warranty will cover labour not parts. If you encounter any issues, please be in touch via eBay messages.