Thank you for visiting Making Waves Audio and welcome to our Ebay store. When it comes to sound proofing and acoustics we have seen it all before and enjoy sharing our expertise. Sound can present complex challenges but with MWA there is no need for you to be overwhelmed with information. Simply contact us about your situation and we will recommend the right products and methods for your project.
Domestic Sound Proofing
Every day we hear from countless customers suffering with noise problems such as loud music, TV noise and footfall noise. With the right advice and materials, successfully soundproofing your home is simple and affordable. If you’ve done your own research you may be feeling overwhelmed with the conflicting advice that prevails online. We know what works and what doesn’t so you can relax and look forward to a quieter home. Contact us for a solution to your noise problem.
Commercial Acoustics
Many scientific studies have drawn alarming conclusions on the effects of noise in the workplace and in learning environments. Noise is the number one cause of disturbance in open plan offices with measured effects on productivity. In many schools, poor acoustics prevent students from hearing what is being taught, with young children being most affected. However, these problems are easy to remedy with the right products and advice. Contact us to learn more.
Acoustics for Audio
Home cinemas, recording studios, broadcast facilities - where there is sound, the primary influence on quality is the room itself. Uncontrolled room acoustics cause distortion, limiting accuracy and your listening enjoyment. Get the most out of your sound equipment with our help and experience. We have a solution for every budget and our professional advice is free. Contact us today.
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Making Waves
- Terms of sale apply to all goods supplied by Making Waves Audio Limited and its associated brands and trademarks being Acousti Pro and EQ Acoustics. Trading address: Little Wing, Chilbolton Down Farm, Nr Stockbridge, Hampshire, SO20 6BU
- Company registered in England and Wales No 4121258
- Any order placed by you (the customer) for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).
- If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
- In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods
- Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date.
- There will be no delivery until cleared funds are received.
- Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
- Public Sector clients and credit approved agents of Making Waves Audio Ltd are entitled to a 30 day credit account on all goods and services ordered excluding some which are bespoke. All public sector orders must be accompanied by an official written and signed purchase order to qualify for 30 day terms.
- If goods and / or services ordered are bespoke and as such tailored to meet specific customer needs and or where installation services have been agreed for example custom manufacturing of any kind including tailor made computer systems, acoustic treatments, audio booths, sound proofing, manufacture and installation we will agree with the client or agent the exact roles, responsibilities and payment schedule prior to commencement.
- A staged payment of 50% of the value of bespoke goods and or services in relation to an official purchase order will be payable by the client or acting agent a minimum of four weeks before supply / installation.
- Should the client or agent wish to cancel goods and or services of a bespoke nature and or where provision has already been made for installation, notification should be made to Making Waves Audio Ltd in writing.
- In the event of a cancellation relating to bespoke goods and or services by the client or acting agent for any reason, a cancellation fee of 50% of the value of the order will be payable. In the event that a staged payment has already been made by the client or acting agent for cancelled goods or services Making Waves Audio Ltd will immediately refund any over payment to the client or acting agent.
- Making Waves Audio Limited reserves the right to withdraw from site if the contract payment schedule is not adhered to. Title and ownership of the materials and equipment will not pass to the client until final payment has been made by the client or the agent purchasing on behalf of the client. Any materials can be recovered by Making Waves Audio Ltd in the event of non-payment. The client or agent agrees to allow access to the site of the goods for this purpose. By accepting the quotation given by Making Waves Audio Limited the client or agent is also accepting these Terms and Conditions.
- If due to circumstances beyond the control of Making Waves Audio Ltd it is necessary to make changes in the arrangements relating to supply and or installation the client or agent will be notified as soon as possible. Making Waves Audio Ltd reserves the right to make such changes but will always endeavour to remain as close to the original proposal as possible.
- Neither Making Waves Audio Limited or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, it’s employees, agents, licensees or any other persons except insofar as it results from the proven negligence of Making Waves Audio Limited.
- Pricing for out of stock items: Due to recent extreme fluctuations in exchange rates we are unable to guarantee to hold every price shown for out of stock products. If a price has changed between you placing the order and the stock coming in, we will always contact you to advise of the price change. We do not process payments for products that are out of stock. The decision whether or not to accept any price change is entirely at the customers discretion.
- The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods.
- All products we sell benefit from: The legal guarantee of conformity; the legal guarantee from hidden flaws; the manufacturer’s guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer’s responsibility; this does not apply to products that benefit from an original manufactures onsite warranty agreement where collection can usually be arranged. Goods sent as a replacement for returned goods found to be faulty shall be sent at the companies cost. Faulty goods received shall be dealt with as outlined below.
- Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
- Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the Contract.
- In accordance with the Distance Selling Regulations, the following applies to all mail order and ECommerce contracts:
1. The buyer is entitled to return the goods within 7 working days for a refund subject to the following:
2. It is reasonable for the buyer to open the outer packaging and inspect the goods. It is not acceptable to break any seals on the accompanying software or on the item itself.
3. Any software that forms a part of the goods (driver and software disks) if unsealed by the buyer; is exempt from the right to cancel and return the goods under the Distance Selling Regulations. However, if the goods are not as specified, advertised or faulty, then the buyer may still reject the goods under The Sales of Goods Act.
4. If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
5. If the returned goods received by the Company are not in a sellable 'as new' condition, then the Company reserves the right to make a charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods.
6. Whether goods are returned in a sellable condition is to be judged by the Company.
- The goods cannot be returned unless an RMA number has been requested and obtained from the Company and the package clearly marked on the outside with this identification.
- The Company cannot accept any returned goods found to fall into one or more of the following categories:
1. The goods are in some way physically damaged by the buyer.
2. The warranty label is found to have been tampered with / torn.
3. The goods are found not to have been sold to the customer by the Company.
4. The goods do not have a corresponding RMA number displayed clearly on the item(s). An RMA number must be obtained before any item is sent back to the Company.
5. The procedure for obtaining an RMA number can be found on the Company web site or obtained from the registered office of the Company.
- Inspect all goods on arrival as damage must be reported within 48 hours of receipt and prior to any installation. If your goods appear damaged in any way, including packaging, they must be signed for as “damaged” on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items.
- As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package the Company must be advised immediately of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by the Company and an arrangement will be made to collect the damaged goods and replacements will be sent.
- The maximum time allowed reporting to the Company any physical damage is 48 hours. After 48 hours, any claims of physical damage will not be accepted for refund or replacement.
- Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note. Goods must be sellable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 7 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
- Goods delivered to the Buyer that are of a specification different from that specified by the Buyer in his Order must be notified within 7 working days of delivery by the Buyer to the company. The Company shall be responsible for any transit charges resulting in the replacement of incorrect goods where notification has been made within the 7 working day period. Failure to notify the Company within 7 working days may result in additional transit charges being applicable to the Buyer for collection and or replacement of incorrect goods.
- The Company will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. Items that develop a fault and returned within the twelve month warranty period will be repaired where possible and practical. However if an item cannot be repaired within a period of 28 days then an exchange for an identical product or nearest equivalent product may be offered.
- An item that is exchanged within the 12 month warranty period may be replaced with a refurbished or repaired product.
- Items purchased at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. They may be missing drivers, manuals, cables and accessories. Packaging, if supplied, may not be in new condition. All items are tested working.
- Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
- These terms and conditions are subject only to UK law.
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