Thank-you for visiting Loving Lingerie. All orders are discretely packaged & will be dispatched within 24 hours of cleared payment, weekend orders will be dispatched on the following Monday. Purchases need to be paid for within 7 days of purchase other wise order will be cancelled. Refunds will be given for unwanted items if returned as received & it is your responsibility to ensure item/s being returned are sent via an approved courier. If you have a complaint please contact us before leaving feedback so we can amicably resolve your query. Please contact us if you need any additional information with regards to our products or service.