 |
| Q:Is this a brand new item? |
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| A:Yes all items are new unless otherwise clearly stated. |
| Q:Why have I not received a refund yet? |
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| A:If you have returned an item & not yet received a refund the most likely cause is you did not include your user id or name to return so we do not know who to refund. Please contact us so we can complete transaction. |
| Q:Will this item be back in stock again? |
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| A:Most items are back in stock within a month. Please contact us so we can let you know a more specific date when item will be re-listed. |
| Q:When will my item be posted? |
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| A:All orders purchased before 2pm will be dispatched same day. All orders after 2pm will be posted next day. Weekend & bank holiday purchases will be posted the next available delivery time. |
| Q:Which courier will my package arrive with? |
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| A:All orders are sent via Royal Mail's 1st class Recorded Post, unless otherwise clearly stated. |
| Q:How long will my order take to be delivered? |
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| A:Royal Mail aim to deliver your package within 3 days. This may take longer during busy periods. International & worldwide orders will take approx 7-10 days. |
| Q:Will my item be as shown in the picture? |
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| A:No not always. Please also read the item description as sometimes although we try to get the exact picture to represent the item for sale there may be a slight difference. This will be clearly mentioned in item description. |
| Q:Do you offer combined postage? |
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| A:Most of our listings are free postage so we have no combined discount. |
| Q:If items do not have free postage would you offer a combined postage discount? |
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| A:Yes we would offer postage discounts for multiple orders if not listed as free postage. |
| Q:Can I pay via credit/debit card? |
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| A:Yes you can call us on 0115 8596048 & we can process your payment over the phone. |
| Q:Can I pay via debit/credit card without giving my card details? |
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| A:Yes. You can go to Paypal (you dont need an account) where you can enter your own card details & send payment to loving-lingerie@ntlworld.com |
| Q:Do you accept cheques or postal orders? |
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| A:Yes we will accept cheques but order will not be posted until cheque has been received & cleared which may take up to 10 days. Please make cheque payable to D Bramley. |
| Q:Do you accept postal orders? |
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| A:Yes we accept postal orders. Please ensure postal order is uncrossed & made payable to D Bramley. Crossed postal orders are accepted but will need to be banked & can take up to 10 days to clear. |
| Q:Can I pay by bank transfer? |
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| A:Yes we accept bank transfers. Please contact us for further details. |
| Q:Will I be refunded if I return an item? |
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| A:Yes all returned items are refunded within 48 hrs. Items should be returned unworn or unused in as much original packaging as possible. |
| Q:Is this the only size, colour option for this item? |
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| A:Yes all items with multiple choices are listed as a multiple listing where all available options are shown. |
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