|♥ By e-mail
Hopefully you’ll be thrilled with your Love Lola products. However, if you feel you’d like to exchange, or be refunded for them, of course Love Lola will be more than happy to do so, but kindly pay attention to our Returns Policy:
You may return all items sold to you by Love Lola within 14 days of receipt for a refund for the cost of the item only. The cost of returning an item is the responsibility of the customer, unless the return is a result of a Love Lola error. Love Lola advises you to send your return via signed for or tracked services.
Orders must be returned to:
Love Lola Ltd
Kindly include a note including your name, user ID and reason for return.
Please ensure that goods are returned in a fully saleable condition, unmarked and unwashed, with labels attached.
Love Lola simply can’t refund or exchange a garment that we consider to be soiled, this includes items returned smelling strongly of cigarette smoke.
Please also note that Love Lola cannot accept returns of the following:
* Any item that is returned more than 14 days after receipt.
* Any item that is damaged, has missing parts, or is not in its original condition or packaging.
After Love Lola has received your item, it will process the refund/exchange and notify you via e-mail. The refund will be by the same method of payment that you originally used.
We politely ask that any queries be sent via ebay messaging.