Returns Policy

You must take reasonable care of the item(s). An item may only be returned if it is in the exact condition in which it was delivered, please contact us within 7 days from delivery. Please email us immediately via eBay if there are any problems with your transaction. We will only re-fund postage cost on a return if we have made an error or if the item was damaged. Returned goods remain your responsibility until LoveArtOnline receives them. If there has been an error please return as soon as possible and the correct item will be posted back to you. A postage refund or compensation will be given to cover extra costs.