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FAQs

How long will it take for my order to arrive?

Most orders are dispatched within one to five working days. Occasionally, when there is a temporary problem with one of the items you’ve ordered, your order may be delayed. Once your order has been dispatched it takes two or three days to be delivered to UK addresses, about a week to be delivered to European addresses and two or three weeks for all other countries.

What do I do if t he goods I ordered haven't arrived?

The first thing you should do if the goods haven’t arrived even though we’ve emailed you getting you they’ve been sent is contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. Please contact us BEFORE giving feedback so we can resolve your problem as quickly as possible.

Can I cancel my order after it has been submitted?

If you wish to cancel an order you’ve placed please send a message to our customer service team who will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

How accurate are the product images?

We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which doesn’t please let us know by emailing us.

How accurate are the sizes listed?

We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide.

What payment methods do you accept on eBay?

We only accept Paypal for eBay sales. Paypal offers you the best level of security for online purchasing.

Can I return my order?

Loudclothing.com offers a money back guarantee on all its products. Please see our refunds and returns page for details.

I’m not at home during the day. How can I get my goods?

We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn’t able to deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.

What should I do if my goods were damaged in transit?

We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you believe your goods have arrived damaged please contact our customer services team and they'll help sort you out.

What should I do if you've sent me the wrong goods?

If you find that we've sent you the wrong goods you should fill out the returns form on the back of your delivery note and return the forms and goods to us so that we can exchange it for the correct item for you. If you've lost your original delivery note you can print off a downloadable returns form. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.