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Delivery & Returns

Delivery

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 1pm, Monday-Friday. All UK orders are posted via first class so your order arrives as quickly as possible.

Our standard delivery means that UK & European customers should receive their goods 3-4 days after despatch and other customers should receive their goods 7-10 days after despatch.

We charge a flat rate of £1.70 per item for all items we sell throughout the eBay store for UK customers.

Returns

In an ideal world every order we ship out would be perfect in every way, however we know from time to time either we send out an incorrect item or you're simply not happy with an item when it arrives. Because of this we have a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to us that you aren't happy with.

You can return any item bought from us within fourteen days of receipt and get a refund or have the item exchanged. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error. Simply return it to us at:

Returns Dept
Loudclothing.com
The Works, Park Road
Blaby, Leicester
LE8 4EF

and we'll sort out the exchange or refund. Please remember to enclose your contact details and why you are returning the item to us.

Sadly once the 14 day guarantee period has passed we can only accept items back that clearly have manufacturing faults. We aren't able to take back items that don't fit, where shipped wrongly or you simply didn't like once our guarantee period has ended. If your item has a manufacturing fault return it to the address above detailing the problem and we'll do our best to resolve it for you.

There are one or two exceptions to our returns policy. Sadly we aren't able to accept returned items that have clearly been worn and washed (unless there is a manufacturing fault with them) or are soiled or dirty. We can't accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging.