For all returns queries, please email us via eBay Messaging System. We offer a 30 day no quibble returns policy.
Please note you must email us via eBay Messaging System to ensure your query is dealt with as quickly as possible.
1.0 - If you no longer want the product you purchased, kindly send an email from the eBay system. Please note the item has to be in its original condition as received and unopened. For security and health and safety reasons we will not be able to accept returns of products that have been used.
1.1 - If the item is faulty, we will give you an option to choose for a full refund or replacement item to be sent.
1.2 - Please note that the buyer is responsible for the cost of return postage in any instance if purchased in error. We will only refund or replace item that is returned back to us.
Please note: if you have opened/unsealed the product itself, e.g. shrink wrapping, you may lose your right to return it in certain circumstances.
Wrong Products received
This is rare as we use state of the art systems to pick and pack orders. If you find that you have not received correct goods please email us using eBay’s Messaging system and we will arrange free return of incorrect goods and fast shipment of correct goods to you as quickly as possible. In instances where the product you ordered is no longer available and we are unable to source a like-for-like replacement a refund will be issued.
Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 28 days of receipt of the order. In instances where we are unable to source a like-for-like replacement a refund will be issued.
Goods have become faulty during use
If your goods become faulty after delivery, and goods are still within the warranty period, then you are entitled to a replacement or a refund. You will in most instances be required to contact the manufacturer directly to obtain a replacement or get your goods repaired.
You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so and have any payment that you have paid to us refunded.
In order to return an unwanted item, the following criteria must be met:
- You must have contacted us in writing within 7 working days of receipt
- If the product is computer software, game or an audio/video recording it must be unopened/unsealed
- The item must be returned complete with ALL accessories and manuals / guides including free gifts
- The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at your cost.
If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery.