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| Hassle Free Returns
We believe you will be delighted with your Little Sunflowers purchase. However, if you are unhappy with the product in any way it can be returned to us as follows.
If for any reason you are unhappy with something you have ordered please return the product unused, unworn, in its original condition, with tags intact and in its original packaging within 14 days of receipt. We will refund you the cost of the product as soon as possible following our agreement to do so. All you pay for is the return carriage of the goods.
If you wish to exchange an item for something else please either return the item with a note as to what you us to do or buy the item you want and return the item you don't for a refund. Please note that we vcannot put items aside in anticipation of a return being received.
If you return an item to us which you did not order, or for any other reason which is our fault, we will pay for the cost of the return carriage. If this happens, please contact us first at returns@littlesunflowers.com and we will confirm how you should send the item to us.
Please ensure you send your return via an adequately insured method when sending an item back to us as we cannot be responsible for returned goods which we don't receive and cannot refund you if your item is not received by us.
Details of which service you should use to adequately insure your return are here:
http://www.royalmail.com/price-finder.
Please note: we cannot offer exchanges or refunds for used or customer damaged goods.
Please don't hesitate to email us at returns@littlesunflowers.com if you would like any advice about shipping for returning goods.
The address to send returns to is:
Little Sunflowers (ebay Returns)
High Street
HORAM
East Sussex
TN21 0EZ
Refunds are processed within seven days of your return being received.
In addition to this policy you have added protection
as a consumer as follows:
Consumer Protection (Distance selling) Regulations 2000
Right to withdraw
You have the right to withdraw from your agreement to purchase, but this right ends seven days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within seven days.
HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, contact us at returns@littlesunflowers.com
Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. |
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