I accept FULL RESPONSIBILITY for all items lost in the post! I accept FULL RESPONSIBILITY for all items broken in the post - it means I haven't packed correctly It IS MY responsibility to ensure that all items reach you in perfect condition. If they do not, all I ask is photographic evidence. I won't make you return it at your cost - why do I want broken stuff??? YES YOU ARE READING THIS CORRECTLY!!! PLEASE< NO FAINTING!!!!! If an item gets lost, I would ask that you fill in the Royal Mail form that they will send you when I MAKE A CLAIM. I will refund you immediately - or as soon as humanly possible - whichever is quicker :) IF YOU BID ON PLANTS, IT IS YOUR RESPONSIBILITY TO CHECK THAT IT IS WARM ENOUGH FOR THEM TO TRAVEL TO YOU. I AM A HOBBY SELLER & DO NOT USE HEATPACKS!