I want to place an order but I would like to phone it through. Can I do this?
That's fine. To place your order simply contact the Sales Team on 0114 321 8633 during office hours and we will be happy to help you out.
I need some technical information on a product that is not listed in the description, what do I do?
If you require additional information about a product, or would like help identifying which product is best for your requirements, please e-mail your enquiry to info@scldirect.co.uk, including as much information as possible. Once we have received your enquiry we will try to reply within 2-3 working days. Please include a contact telephone number in your e-mail.
I‘m desperate for an item! Can you deliver next day?
Unfortunately at this time we are unable to offer guaranteed next day delivery on all items. However, some items can be shipped overnight directly from our Sheffield depot. For more details please contact the Sales Team on 0114 321 8633 during office hours.
Something I‘ve ordered has not turned up yet?
Although we do quote 3-5 days delivery there are rare instances where items may be out of stock and we are awaiting goods from the manufacturers. If this is the case we will endeavour to contact you either by telephone or by e-mail to let you know. If no one has contacted you and your parcel has not arrived within five working days of placing your order please either contact us through the eBay messaging system or call the Customer Service Team on 0114 321 8633 during office hours.
Can my order be delivered to a different address to my billing/account address?
Yes. To arrange this simply let us know by e-mailing us through the eBay messaging service or by contacting the Customer Service Team on 0114 321 8633 during office hours.
Do you have a catalogue you can send me?
Unfortunately we do not publish a catalogue. This is because we have found they are usually out of date within weeks or even days of being published and therefore of limited use.
Are lamps (light bulbs) included with your light fittings?
Most of our fittings are shipped complete with the appropriate lamps, as shown in the individual product descriptions.
For some fittings, particularly fluorescent tube fittings, we have found that these lamps suffer a high ratio of damages in transit and therefore we are unable to ship fluorescent tubes.
Do Your Prices include VAT?
All of our products are listed with price including VAT at current rate (15%). If you require a full VAT receipt for your order please let us know by e-mailing us at info@scldirect.co.uk. Please allow 2-3 days for your receipt to arrive.
Something I purchased has gone wrong or broken. What should I do?
All of our fittings are supplied with a one year manufacturer's warranty. If your fitting develops a fault then please contact the Customer Services Team on 0114 321 8633 during office hours.
Once you have advised us of the fault we will arrange for the fitting to be returned to the Sheffield depot for testing. If the fault is confirmed as a result of natural wear-and-tear we will be happy to replace it at no additional cost to yourself.
I‘m not happy with the service I have received from Liteworks Online. Wwhat will you do about it?
We will try to put things right to your satisfaction. Please put your comments in writing - this is important as
things can be misheard or misunderstood over the phone - and send them by fax, post or email using the details
given on the Terms & Conditions page. We will investigate your comments and contact you as soon as possible. | 
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