Q: I found there a three
characters code included in your item title, does it
have any meaning?
The three characters code listed in the
end of the item title is unique to each item, customer
can use it to search the only item from our store, and
it is also convenient for our stuff to identify the
item.
Q: Can I combine prices for
the items which mark on different currency?
Please tell us which currency you prefer,
we will do the combine for our customers.
Q: How to cancel order if I
ordered wrong item?
Please tell us that you have ordered
wrong item, we will do the left things for you.
Q: Can you leave the feedback
for me as I have paid for the item?
Our feedback guiding principle complies
with customer satisfaction first policy, if buyer happy
with the transaction and give us good rating, then we
will do the same for customer. Therefore, once your item
arrives in satisfactory condition, also you happy with
our service, please leave feedback for me, we will
affirmatively give you the positive feedback at short
notice.
We are happy to accept orders
worldwide, certain country restriction. We always
ship our items to Europe, North American, Australia,
Japan, Korea, and other countries.
Q: What shipping company
do you use?
Your order will be sent by Hong Kong
Post. The local bearer will be your national post.
Some items will post by Express.
Q: What kind of method do
you use to ship item and how long for the delivery?
We usually ship items by Airfreight
mail, and the standard time for delivery is 7-14
business days, while we find customer usually
receive parcel in 5-10 days. However, occasional,
item may travel longer time than ordinary schedule,
say 3-4 weeks, particularly when orders’ destination
at Eastern Europe or South America countries. In
addition, as far as we evaluate, Italian and French
post system is less efficient, so you patient is
much appreciated. For the items which are shipped by
Express, the delivery time is 3-5 days.
Q: Will you inform me
after goods send?
Certainly, there is an email will be
send to your email address registered on eBay
regarding shipment detail.
Q: Can you ship items as
gift and whether I have to pay more for the customs?
All of our package will be declaimed at
‘Gift’, we always try our best to help customers
Legally Minimize their tax. Most of items we sell
are blow the entrance for charging import tax/duty
according to the legislations of USA, Canada,
Australia, European Union (may different at Italy),
and many other countries. There should be no customs
to pay if you are in one of countries mentioned
above. But if any additional charges generated for
customs clearance must be borne by customer.
Q: What’s the payment
method for the items? Whether can get it by money
order or bank deposit?
Paypal (www.paypal.com)
and Moneybookers (www.moneybookers.com)
are payment methods we accept at the moment. Pay by
Cheque is also available but only for U.S customer
and payment more than US$300.00 (details please
ask). Meanwhile, online banking and over-the-counter
payments should be available soon for Australia
customer.
Q: Can you combine
shipping for several items and how to calculate the
total cost?
Yes, we do offer shipping combination
to save on a part of postage for customer (bidding
items are not involved). Postage discount is
calculated by following those
rules.
Q: How can I be
confidently to order items in your eBay store?
Link-Delight is an eBay recognized
Gold Power Seller because we have consistently met
the requirements set up by eBay, which includes the
highest standards of professionalism, having
achieved and maintained excellent feedback rating
(99.9% positive feedback) and outstanding sales
performance.
Q: What kind of warranty
of your item is being offered?
We offered that all new items (not
include the battery item or battery part) are
covered by us for 12 months seller warranty and 7
days Hassle-Free exchange (replace) if a manufacture
defect is found. For the battery products or battery
component within products, we offered 3 months
seller warranty and 7 days Hassle-Free exchange
(replace) if a manufacture defect is found.
Q: I want to
resell your product at local, do you do
wholesale business?
We have a dedicate email
address to reply all of wholesale or
business to business inquiry, please email
to b2b@linkdelight.com
with goods you are interesting in and some
of your information.
Q: Is there a quick release come
with your ball head?
Each of the Benro ball head will come with a
suitable quick release plate .e.g, Benro KS-1 ball head will
come with a QR-1 quick release plate.
Q: Does Benro ball head work with
my tripod/ camera?
The ball head uses a standard 3/8 screw
mount, which make it work with all tripods with a 3/8 screw
mount. Also we provide 1/4 mount convertible adapter for
customer whose tripod/camera use 1/4 tripod screw. e.g,
Hasselblad camera or Velbon tripod.
Q: Which Quick release plate fit
my Ball head?
For 0#, 1# & 2# ball heads, the suitable
quick release plate is QR-0, QR-1& QR-2. e.g, KS-1 ball head
works with QR-1 quick release plate.
Q: How to choose a perfect pair
of ball head and tripod?
The first thing to be considered is the
weight of your camera and lens, you would like to choose a
ball head which can load them. Then select a right tripod
that can bear the weight of your photo equipment as well as
the ball head. For Benro products, the most appropriate
combination should be: 0# ball head + 0# or 1# tripod; 1#
ball head + 1# or 2# tripod; 2# ball head + 2#, 3# or 4#
tripod. E.g, Benro KS-2 ball head + C-227 tripod or C-297
tripod.
Q: I was confused about the code
of Benro tripod, is the C-228 the same model as C-258?
Yes they are exactly the same item, Benro
name its tripod in different name system from China and
abroad. In China, the tripod has a name of C-#2#, and the
same item in abroad names C- #5#, however quality is the
same. So do models of M and A series.
Q: What is the n6 means? Is it
better than the tripod without n6?
N6 means the tripod is new produced tripod in
the year of 2006, it does not mean that it is new released
product.
Q: What is the difference between
the Benro KS, KB, and the KJ series Ballhead? How about the
KV series?
From its black anodized aluminum body to its
ellipse ball, the KJ series are designed the same function
system as Arca and Kirk.
KS and KB series are later released products, which are
totally Benro self-designing and producing. The only
difference of KS series and KB series is that their surfaces
are made of different materials. KS series made from carbon
fiber whereas KB series is baking lacquer ball up surface.
KV series are the newest release products, we do not sell
them at present, because of a little fault on its design.
The fault is existed in all Benro KV series products. We
will not sell it until this fault has been solved.
Q: I saw you are selling lots of wireless flash sync trigger, how many models do you own, how to distinguish them?
We currently have 7 different flash trigger units, general they can be separated two kinds by functionality distinction. One kind is designed to work with hot shoe flash (e.g. canon 580ex, Nikon S800), another kind is dedicated for strobe/ studio flash (like flash units on our eBay shop). Here is a table for triggers information; you can search them on our shop by LD code, no matter how item titles appear dissimilar, as long as LD code remains same, it is the same product.
LD code
Sync flash
Receiver power
Hot
shoe flash trigger unit 1channel
T1D
hot
shoe flash
CR2
battery
Hot shoe flash
trigger unit 4channel
T1E
hot shoe flash
CR2 battery
FM wireless
remote flash trigger 1channel
T1B
strobe/studio
flash
AC (110-230v)
Radio wireless
remote flash trigger 2channel
T1A
strobe/studio
flash
2x AA batteries
Radio wireless
remote flash trigger 4channel
T1F
strobe/studio
flash
2x AA batteries
Radio wireless
remote flash trigger 8channel
T1G
strobe/studio
flash
2x AA batteries
Radio wireless
remote flash trigger 16channel
T1H
strobe/studio
flash
2x AA batteries
Q: Does the Hot shoe flash
trigger work with my flash?
Our Hot shoe flash trigger is mount by hot
shoe adapter, which can be used on flashes have hot shoe
mount. Please pay attention that to use our hot shoe trigger
on Canon 580EX, 430EX, 550EX flashes, you need to use a pc
cord to connect the receiver and flash rather than the hot
shoe mount.
Q: How can I trigger the Hot Shoe
Sync Adapter?
The Hot Shoe Sync Adapter gets its working
power from the flash attached to it and therefore it is
battery-free. This Hot Shoe Sync Adapter is optical theory
making the master flasher to control remotely the auxiliary
one to flash synchronously without the need of connecting
wires.
Q: Will the transmitter electric
current hurt my camera?
The trigger transmitter allows extreme low
power consumption because its auto-sleep circuits design,
one 23A 12V battery will last at least 10,000 times FM
signal transmit. The triggering electrical current is 0.01
milli ampere only; hence, the transmitter wouldn’t make any
hurt on your camera, we tested it and use it on our DSLR
every day.
Q: Please tell us the operating
distance about your flashgun trigger/radio trigger/FM
trigger.
The outdoor operating distance is 15~30M; the
indoor operating distance is >10M.
Q: Can I order an additional
receiver? How can I do that?
The additional receiver price is listed in
every trigger unit auction. To order an extra receiver you
only need to add the price to the total price of trigger kit
when pay, and leave a note regarding the paid an extra
receiver. We will send the trigger kit and extra receiver
together in one parcel without additional postage charge.
Q: How to test the triggers if it
does not work well?
First, please change batteries for receivers,
pay attention to the direction when put batteries in the
magazine.
Second, please make sure the connection between the
transmitter and camera, receiver and flash/lamp is tight
enough, any loose may cause trigger does not work.
Please do not hesitate to contact us if there is a problem
about the trigger.
Q: What is the material of your
Cokin substitute filter?
Our color filters are made of Plexiglas, they
are advised as the best for expensive while fragile Cokin
filter.
Q: How can I set color filter
with my lens?
To use color filter with your lens, a filter
holder and a ring adapter are necessary. Your need to screw
the ring adapter in the front of your lens, and mount the
holder on ring adapter, the last step is set the color
filter into holder. We have ring adapter & filter holder kit
for sale in our eBay store.
Q: Can you tell me which size
filter/ ring adapter & holder will fit my lens?
The filter/ring adapter should be the same
size as the filter size of your lens.
Q: Which colors do you have for
the Cokin substitute filter?
We have various colors in stock. Blue, red,
orange, gray, green, yellow, gray (ND2, ND4, ND8), graduated
blue, graduated pink, graduated red, graduated green,
graduated gray (ND4), graduated orange etc.
Q: Why I pressed remote control
button however no action on my camera?
To use any remote control, please make sure
your camera has been set on IR mode.
Q: Can the quick
response/Auto-focus/long exposure function be available when
I use remote cord?
Yes, the remote cord replicating all
functions of the camera's shutter release button. Half press
to auto-focus, lock it to make long exposure, it is Handy
for taking pictures of subjects that are difficult to
approach, or to minimize vibration for close-ups and time
exposure.
