Returns Policy

Failed deliveries

Please ensure our team have easy access into your home when delivering your items. Failure to provide clear access may cause the delivery to fail, resulting in the fee for this service to be retained.

Cancelling your order

We're happy to cancel your order at your request free of charge before the item has been delivered.

Returns

You may return your items within 7 working days of receipt, in a new and unused condition and in its original packaging.

If the item requires a collection from your home, you will be charged a collection fee of £39.99. All extra postage costs required to return the item are paid by the buyer. If you are located outside of our standard delivery area, you may incur a surcharge for collection.

If the item is not in a resalable condition, you will be charged an additional 15% restocking fee.

Self-assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty.

Unfortunately, we're unable to accept returns later than 7 days after your original order date unless the item is faulty.