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| Q:Are your items new? Are they boxed? Are they sealed? |
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| A:All items we sell are guaranteed to be new, never tested or used. Many items come from retail kits or wholesale lots & may not include boxes, outer packaging or seals typical when purchased individually at retail. Detailed item conditions are in each item description. It is important to read the entire item description carefully before you buy. |
| Q:Why can't I buy your item? |
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| A:To protect our business, buying restricitons include, but are not limited to:
1) Countries not serviced or product shipping restrictions.
2) Excessive eBay unpaid item strikes or failure to respond to an unpaid item case.
3) Excessive eBay policy violations or illegal transaction requests.
4) Feedback extortion or abuse. |
| Q:How does your MyStoreRewards Program Work? |
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| A:MyStoreRewards is our rebate rewards program. Every buyer is sent an invitation to join after completing payment via PayPal. If you join, you will receive 1% cash back on your first purchase, sent to your PayPal account approx. 72 hours after payment. Future orders receive 2% cash back. It is not a discount program, no coupon code required. |
| Q:When is payment due for my items? |
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| A:Payment is expected within 7 days of the first auction win or Buy It Now purchase. Please contact us by eBay mail if you have a special circumstance and need more time to pay. |
| Q:Can I pay with a bank transfer? Western Union? Credit Card without PayPal account? |
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| A:We cannot accept direct bank transfers or Western Union. Also, we do not have a method to process credit cards outside of PayPal. |
| Q:Do you accept PayPal eChecks? |
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| A:Yes, we accept all forms of PayPal payment. Please remember that eChecks work like regular checks and take several days to clear, and we can only ship your order when payment has cleared. You will be notified when your payment clears, and we will ship your order within 1 business day after payment clears. |
| Q:Do you ship to APO/FPO/DPO and other US military addresses? |
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| A:We are happy to ship to all US military addresses for the normal US domestic shipping rate, with no surcharge. Normal US domestic combined shipping rates apply to all US military addresses. |
| Q:Will you mark my International Order as Gift? Will you mark down the value of my order? |
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| A:We understand that customs related fees seem unfair. It is illegal and violates eBay policy to mark your order as "Gift" or put a lower value on the customs form. We cannot honor requests to alter the customs document. We legally mark customs documents as "Merchandise" and include the total amount paid, exclusive of shipping charges. |
| Q:I want my order shipped to a different address. What should I do? |
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| A:You can supply the alternate address during PayPal checkout as your Ship To address. Per PayPal policy, we cannot honor e-mail requests to ship to an address not in your payment. Orders will be refunded when an alternate shipping address is requested by e-mail to allow the buyer to resubmit payment with the correct shipping address. |
| Q:Do you offer combined shipping for US Domestic Shipments? |
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| A:We are happy to combine shipping. Many items have Free US Shipping. For others: Buyer pays highest shipping rate in full, then only 50% of the shipping rate for each additional eligible item. Shipping automatically combines during PayPal checkout. Items must be purchased or won within 7 days and paid together in one payment for combined shipping. |
| Q:Do you offer combined shipping for International Shipments? |
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| A:We are happy to combine shipping. Combined Shipping works like this: Buyer pays highest shipping rate in full, then only 50% of the shipping rate for each additional eligible item. Shipping automatically combines during PayPal checkout. Items must be purchased or won within 7 days and paid together in one payment for combined shipping to apply. |
| Q:Do I have to sign for my package to receive it? |
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| A:To comply with PayPal regulations, orders totaling $250 USD or more (including shipping charges) must be sent with Signature Confirmation Service (domestic) or Express Mail (international) and you will be required to sign for your package. Thanks for your understanding. |
| Q:I have a problem with my order. What should I do? |
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| A:We are always glad to help with any problem you have. We have excellent customer service and always want you to be completely satisfied. Please contact us by eBay mail and we'll work with you to resolve your problem quickly & professionally. |
| Q:What is your feedback policy? |
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| A:We always leave feedback when we receive your payment. We hope you are happy with your order and will leave us 5 star positive feedback. We know sometimes things go wrong. If you are not completely satisfied, please let us help you before leaving neutral or negative feedback. We have excellent customer service and are always eager to help. |
| Q:Will you mark my International Order as Gift? Will you put a lower value on my package? |
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| A:We understand that customs related fees seem unfair. It is illegal and violates eBay policy to mark your order as "Gift" or put a lower value on the customs form. We cannot honor requests to alter the customs document. We legally mark customs documents as "Merchandise" and include the total amount paid, exclusive of shipping charges. |
| Q:There is no tracking information for my US domestic package. What should I do? |
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| A:The Post Office only requires scans of delivery confirmation packages when delivered. Sometimes information is available while your order is in transit, but often it is not. If you received a delivery confirmation number, your order is in transit. On occasion there are weather delays or postal errors beyond control can that affect delivery time. |
| Q:What is your return policy? |
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| A:For the health & safety of our valued customers, only new, unopened, untested, unused items may be returned within 14 days of receipt. Buyer pays return shipping, unless an incorrect or damaged item has been received. A full refund will be granted upon receipt & inspection of the returned item. No refunds can be granted for used or tested items. |
| Q:Do you combine shipping on US Domestic Shipments? |
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| A:Yes, we are happy to combine shipping. Many items have Free US Shipping. For other items: Buyer pays highest shipping rate in full, then only 50% of the shipping rate for each additional eligible item. Shipping automatically combines during PayPal checkout. All items must be paid together in one payment for combined shipping to apply. |
| Q:How quickly do you ship? When can I expect my order to arrive? |
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| A:Unless noted that we're away, we ship within 1 business day after payment clears. Please allow 7+ days for delivery within the US and 30+ days for customs processing & international delivery. US Buyers receive a Paypal delivery confirmation number; International buyers can be provided with complete package details w/customs declaration on request. |
| Q:Do you combine shipping on International Shipments? |
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| A:Yes, we are happy to combine shipping. Combined Shipping works like this: Buyer pays highest shipping rate in full, then only 50% of the shipping rate for each additional eligible item. Shipping should automatically combine during PayPal checkout. All items must be paid together in one payment for combined shipping to apply. |
| Q:What is your standard shipping method? |
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| A:We ship via US Postal Service (First Class or Priority at our option), unless otherwise requested. Expedited services are available at additional cost. Orders over $250 will be shipped with Signature Confirmation service per PayPal policy. |
| Q:Do I have to pay a customs fee for my package? |
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| A:International shipments may subject to customs fees, import duties, taxes and courier fees charged by the destination country. You may have to pay fees based on your local policies. Buyers are responsible for any & all customs related fees. Seller cannot pay or reimburse the buyer for these fees. Please check with local authorities before you bid. |
| Q:Are your items authentic? |
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| A:We sell only brand new, never tested or used, guaranteed authentic items from high quality manufacturers. Buy with confidence. |
| Q:What payment methods do you accept? |
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| A:Paypal is our preferred method of payment. Please contact us for approval of any other payment method. |
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