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Collection

All products purchased through the Laura Ashley eBay store are available for collection from our warehouse in West Hallam, Derby (please see below). We do not offer a delivery service for products purchased through the Laura Ashley eBay store however you are welcome to send a courier to collect your order. Please contact us if you would like any advice on doing this.

Once you have paid for your item/items through PayPal and received your PayPal Transaction Details email please call our eBay team to arrange collection. We ask that you call at least 24 hrs before your intended collection day. (Calls are charged at national landline rate plus network charges. Please check your phone service provider for details.) UK residents only.

On the day of collection please bring your PayPal Transaction Details email as proof of purchase and a form of ID.

When you arrive at the warehouse you will be asked to inspect your purchase and sign a Collection Confirmation Document to agree that the item is as you expected. If you are using a 3rd party courier please be aware that they will be responsible for signing this on your behalf. Please note that you will be unable to take home your order if the Collection Confirmation Document is not signed. Once your order has left the warehouse we can no longer be accountable for any damage.

Please note: We advise customers to exercise caution if sending a mirror, or mirrored furniture via courier. Some goods may not be in their original packaging, and although we ensure that goods are well packaged, we cannot be held responsible for any damage incurred once the goods have left the Laura Ashley eBay store.

Please note that all items must be collected within 10 days of purchase. Any items not collected after 10 days will be released for resale and any payment refunded.

Telephone number: 03332 022 018

(Calls are charged at national landline rate plus network charges. Please check your phone service provider for details.) UK residents only.

Collection address:

Laura Ashley eBay Store, Norbert Dentressangle site, West Hallam Storage Depot, Romney Unit 9, Cat and Fiddle Lane, West Hallam, Ilkeston, Derby DE7 6HE

Warehouse opening times:

Monday: CLOSED
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Saturday: 9am-5pm
Sunday: 9am-5pm



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