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‘Office Hours’

My office hours are Monday to Friday 0800 to 1730, except Public and Bank Holidays (when the office will be closed).

During these times I will usually be available to respond to questions arriving via email or telephone/text. I might be away from my desk when you call or send your message, so please allow me time to respond.

Outside office hours during the week, I will, when I can, monitor messages and respond when I am next in the office. Over weekends, I will respond as soon as I am able.

If you call outside of ‘office hours’, please leave a voicemail giving your name and telephone number along with your message.
May Bank Holiday

Next weekend is a Bank Holiday throughout the UK, which means that I will have slightly different arrangements for processing your orders and dispatching them.

Please take the information that follows into account when planning your purchases.

I hope you have a very enjoyable holiday weekend.

EBAY DELIVERY ESTIMATES

The delivery estimates you see when buying on eBay are controlled and inserted by eBay, not the seller (although they appear to you to be part of my listings).

eBay are often too optimistic with their delivery estimates, especially at holiday times.

In general, sellers do not make offers of guaranteed delivery by a time, day or date where they can't (it would be illegal). Likewise, eBay themselves cannot guarantee delivery at a given time, day or date.

The eBay delivery estimates are a guide to minimum delivery times and do not take into account weather and other factors that can affect normal delivery performance.

AVAILABILITY

My online shop will be open throughout the weekend for you to place orders.

My physical offices will be closed and un-manned from 1730 Friday 22 May 2015 to 0800 Tuesday 26 May 2015. This means that any messages you send to me via eBay during the holiday will be stored on eBay until my return.

DISPATCHING ORDERS

My delivery agent is Royal Mail. They will not be collecting or delivering on Bank Holiday Monday 25 May 2015.

~ My last dispatch of orders before the holiday weekend will be on Fiday 22 May 2015. Dispatch will re-start on Tuesday 26 May 2015.

~ My sameday dispatch cut-off time is 0930. An order needs to be placed and paid for by that time for it to be dispatched to you that same day.

~ My standard shipping service is Royal Mail First Class. This service aims to deliver the next working day. It doesn't guarantee to do that and it can often take 2 working days or more. Working days are Mon to Fri (not weekends or Bank Holidays). This means that:

~~~~ Orders placed and paid for after 0930 on Thursday 21 May 2015 and before 0930 Friday 22 May 2015 will be dispatched on Friday 22 May 2015; with deliveries starting to take place from Tuesday 26 May 2015 (unless postie delivers on a Saturday where you are - in which case you may receive your order on Saturday 23 May 2015 - but remember, that's not guaranteed).

~~~~ Orders placed and paid for after 0930 on Friday 22 May 2015 and before 0930 on Tuesday 26 May 2015 will be dispatched on Tuesday 26 May 2015; with deliveries starting to take place from Wed 27 May 2015.

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