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| Q:Can you ship to a different address ? |
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| A:If paying by Paypal we will ONLY ship to the address that you communicate to us via Paypal. To allow interference with that address often but not always suggests fraud. If you pay by PO or bank transfer we are flexible on addressing |
| Q:How much is this item in Dollars ( or another currency) ? |
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| A:The only way that we can do this is to look up an approximate rate on Google or Oanda which you might as well do for yourself. Paypal pay us in sterling we never see or get involved in currency conversions. OANDA is an excellent currency conversion site |
| Q:The international Exchange rate is going against me at the moment can you reduce the price to compensate ? |
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| A:Sorry we cannot do that any more than we would increase the price to take advantage of the situation if it were the other way around . Fluctuations in international exchange rates are outside of our control |
| Q:FREE SHIPPING ...You do not advertise this item with FREE shipping , is there any point in my asking for FREE shipping ? |
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| A:Please do not ask where a single transaction is involved. Many potential buyers assume that because they are not UK resident they might acquire advantageous terms. This is not correct we do not subsidize the distance between buyer and seller , if we were going to do that we might as well further reduce the price and offer it locally cheaper |
| Q:Do you sell in buk / wholsale ? |
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| A:Occasionally we do , but mostly the initiative is with us as to what items . We do discount but often it is not enough to be really attractive so don't expect bargains but never be afraid to ask |
| Q:How long have you traded Lacoste on Ebay ? |
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| A:5 years , the sellers to be wary of those that come and go and have no reputation to worry about |
| Q:How long have you traded on Ebay |
|
| A:5 + years |
| Q:You have 7 day window from date of receipt in order to notify you of returns , does that apply over Xmas ? |
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| A:I am afraid it does , past attempts at operating a more relaxed policy have sadly been abused . This facility is now available only to previous customers. |
| Q:Your listings are all set for immediate payment , how do I obtain the benefit of a combined shipping discount |
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| A:Our listings are set for immediate payment to prevent buyers reserving items whilst they make up their mind. If you have asked and agreed to our combined shipping quote we will immediately refund back to your PayPal account any payments that exceed the quote given to you. |
| Q:What advice do you offer buyers on evaluating authenticity ? |
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| A:Buyers are often too focused on the authenticity of the product that they are interested in in our view this can be dangerous. First rule that any buyer should apply is evaluate the seller before worrying about the product. This is not 100% foolproof but should be your first priority. Good Seller = Good Product ( most of the time) |
| Q:We have found another seller selling your products much cheaper , will you compete ? |
|
| A:"Much" cheaper No we will not compete , "Little" Cheaper , we might consider .We do not claim to be the cheapest but we do claim to be authentic and I am afraid authenticity and cheapness are not always compatible |
| Q:Are your products seconds ? |
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| A:No , occasionally if our checking discovers a fault we will put that item out for AUCTION and post pictures of the fault , these are very rare . You will find some sellers on E bay specialize in seconds but do not inform their buyers. |
| Q:Are all your products NEW WITH TAGS |
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| A:Yes they are , some products state it more clearly than others but rest assured that is all that we sell |
| Q:I am in a position to sell you some of these items , would you be interested at a fantastic price ? |
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| A:Absolutely not thank you for thinking of us but we ONLY buy direct from the brand owner or their licensed agent we will not purchase from third parties regardless of how great the offer is. We owe it to our customers to reassure them that our supply is of the highest integrity |
| Q:What is the defining value of your venture ? |
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| A:AUTHENTICITY IS PARAMOUNT .. we live and die by that |
| Q:Can I ask you for a discount ? |
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| A:You can always ask but I should warn you we give nothing for nothing , your proposal should always present a win win scenario to have any chance of success . hard luck stories , gifts for dying relatives , poor students don't cut it I am afraid. |
| Q:Why are you not an Ebay Top rated Seller ? |
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| A:Some months we are , it really depends on the quality and integrity of buyers in the period . Its clear for all to see that we do a good job however we are stubborn we wont be bullied or intimidated by buyers we will stand up on matters of principle we operate on fairness. It only takes one or two buyers lacking integrity to cause us to loose TR |
| Q:If I identify a fault on receipt will you give me a discount ? |
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| A:Do not even contemplate it , we do not tolerate buyers attempting to renegotiate the price after purchase. Every item shipped is checked twice by independent packers so we do not expect faults to be reported . In the rare event that one is found and we agree that it existed prior to shipping we will exchange at our expense. |
| Q:What is your view on Feedback Terrorists ? |
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| A:A feedback terrorist is a buyer who attempts to secure advantageous terms / rights by threatening our feedback reputation. We ignore all communications that carry such threats specific or implied. If you have an issue to raise with us raise it in a mature businesslike manner and we will reciprocate and engage in constructive dialogue with you. |
| Q:Why do you charge a Re Stocking Fee against refunds ? |
|
| A:The service we provide is aimed at providing the best possible service we make a commitment which involves a lot of work beyond the price of shipping. We are happy to make this investment for serious buyers who read the listing , ask questions .We believe that the buyers who read research the listing should not subsidize those that choose not to |
| Q:What country is this item manufcatured in ? |
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| A:We are happy to answer this question provided you have a sound reason for asking and it is not for the purposes of determining authenticity . It would be helpful if you state the reason for asking up front . Thank you |
| Q:Do I have to pay by Paypal ? |
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| A:Not at all we will accept bank transfer or PO. Whilst our listings all default to PayPal if you require to use an alternative method please message us and we will set up a listing dedicated to your purchase |
| Q:Do you accept Western Union payments ? |
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| A:E bay advocates that this is not good for buyers and as a seller it is nothing but hassle so that is an unequivocal NO |
| Q:Do You accept Bank Transfers ? |
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| A:We love Bank Transfers , by arrangement |
| Q:Do You accept Postal Orders ? |
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| A:Yes by arranagement, we recommend that they be crossed payable to S Evans and sent recorded delivery |
| Q:Do you mind me asking for multiple measurments over a range of items ? |
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| A:In a nut shell yes we ask you to economical with your questions in order to get a faster response. For every item you ask for measurements it has to be retrieved from our stores , brought to the office , measured and then returned to the stores . This involves a lot of work and cannot always be acted on quickly. |
| Q:Why are you not always enthusiastic to provide additional clothing measuments |
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| A:Most brand sizing is consistent if you wear XL Nike you can be fairly sure our XL will comply. In a recent survey of the last 50 measurement questions received only one actually resulted in a sale leaving us with the impression that many of the requests are frivolous , if you are a serious buyer by all means continue to ask |
| Q:Can I ask for more pictures ? |
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| A:If you do please supply an email address , if we have them and we agree that there is more to be shown we will gladly supply ( The Ebay picture pricing often restricts the amount of pictures shown). If we do not have them we are unlikely to create new pictures. |
| Q:Can I have real pictures ? |
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| A:we are often asked to dumb down our pictures ie not an edited picture but an novice E bay style picture . All of the items in our pictures are "real" and we do not apologize for the picture quality and will not lower the standard to please buyers who prefer otherwise |
| Q:I was not at home when the parcel was delivered , I failed to collect it from the sorting office on time it is now on its way back to you, will I have to pay for re shipping ? |
|
| A:I am afraid you will , however if you can prove that your local carrier did not leave a card/ notice of attempted delivery or did not hold for a reasonable period then you can usually claim the re sending cost back from them |
| Q:Can I use the tracking number that you provided on my local postage tracking sysytem ? |
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| A:This is an evolving process, by all means try and let us know . Countries that can do this are UK , USA , Canada , Portugal , Brazil.. please help us build this list |
| Q:If I spot an error on your listing do you mind me bringing it to your attention ? |
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| A:Not at all most welcome , we try to be perfect , but do occasionally slip up and are grateful to those who alert us to the issue |
| Q:I have bought from you on Ebay before ,can I get a discount on additional purchases from you ? |
|
| A:that depends upon whether you wish to buy via Ebay or not. As you have already been introduced by Ebay you are a free agent continue to to buy through Ebay if that is your preference or you can purchase from us directly and in recognition of your loyalty we will offer a 10% discount |
| Q:I was not happy with the shipping time , should i discuss it with you or leave feedback immediately ? |
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| A:It is always best to discuss these matter to advance the understanding of both buyer and seller. Ultimately you do not loose your right to feedback a mature buyer with integrity will feel more satisfied leaving feedback with the benefit of all the facts |
| Q:The shipping costs seems so expensive , can I challenge this with you ? |
|
| A:Yes of course please do either before or after the purchase we are always willing to engage with customers on this issue |
| Q:Do you combine shipping? |
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| A:Yes ...In UK the maximum shipping we charge per order is £3.00
For International orders we recommend that you send us a list of item numbers and we will offer you a firm quote. |
| Q:When can I expect my order to arrive? |
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| A:We will process your order within 24 business hours. Within the UK delivery will normally take place between 2-3 days after that.
International delivery times vary according to destination. Please contact us for and indication based on recent experience |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Shipping Internationally has 2 cost components the Signature / Tracking Fee and the Shipping Itself. Unless its not practical to ship more than one item in a package . The tracking fee is only charged once in the final shipping price . When ordering more than one item we will discount the tracking fee from second and subsequent purchases |
| Q:Do you ship internationally? |
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| A:Yes |
| Q:Are your products / brands authentic ? |
|
| A:Yes 100% |
| Q:Are you affiliated to the brands that you sell ? Are you an authorised distributor ? |
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| A:We believe pasionately in the quality and sanctity of the brands that we distribute but we are not authorised distributors of those brands. |
| Q:If you are not authorised agents of the brands that you distribute , how do you acquire them |
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| A:We maintain an extensive Europe wide network of contacts directly associated with all of the brands that we distribute and through their legitimate co-operation bring you opportunities that are normally confined to a select distribution network which restricts prices. |
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