Terms & Conditions

Our contract with you

After you have placed your order we will send you an order acknowledgement by email. Our acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.

Postage and packing costs just £2.99 per order, no matter how large or small. This charge remains the same whatever the size of your order. Delivery is within 3-5 working days of approving your order.

Your use of the products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.

Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.

Whether products have been used for domestic or business purposes, La Redoute does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect your statutory rights as a consumer.

Returning goods to us

You have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition. Once we have received your returned goods, we will refund the item cost in full using the same method by which you paid for them. If your item is faulty, damaged or incorrect we will refund the postage cost.

Trading Area and VAT

Our merchandise (except certain stated items) is for sale within the UK, excluding the Channel Islands, the Isle of Man, PO Boxes and BFPO. All prices include VAT unless the product is exempt. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur.

Data Protection Act 1998

La Redoute is registered to hold personal data under the Data Protection Act 1998.

We search the files of credit reference agencies that record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone’s details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with who you are financially linked, to prove identity, and for the prevention of money laundering and fraud.

La Redoute is a member of the Mailing Preference Service, which you can contact to have your name and address removed or added to members’ mailing lists. Details are available from MPS, Freepost 22, London W1E 7EZ.

Consumer Protection (Distance Selling) Regulations 2000

All home shopping companies must give 7 days in which customers can cancel or return any item in their order. To make shopping easier for you, La Redoute has extended this period to 14 days.

Copyright and Trademark

The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin.

Should an item you purchase be out of stock, we will provide you with a full refund plus a choice of any item in our eBay store up to the value of the original item. If you wish to select an item greater than the value of the original item, we will invoice you for the difference.

Ethical Labour Policy

La Redoute affirm their policy of observing the provisions of the International Labour Policy Organisation and require their suppliers to commit themselves to the principles which constitute the Group’s Suppliers’ Charter.

Alteration to the Terms and Conditions, Waiver & Governing Law

We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.

Proprietor: Redcats (Brands) Limited t/a La Redoute is authorised and regulated by the Financial Services Authority for arranging insurance products. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 110433).