Returns & Refunds

Returning goods to us

You have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition. Once we have received your returned goods, we will refund the item cost in full, using the same method by which you paid for them.

If a product is faulty, damaged or incorrect we will refund the item cost and delivery charge.

How do I return an item?

If you wish to return any items, please fill in the returns form attached to your delivery invoice, stating your reasons for return. The returns form must be completed and enclosed in your parcel to enable us to process the return and refund the cost of the item to you.

You should keep the delivery invoice for your records.

Please place the returns address on the outside of your parcel.

To arrange a returns collection simply take your parcel to your nearest Post Office within 14 days of receipt where you will be able to return your item free of charge.

When you drop of your parcel, ensure the Post Office complete your ‘Return Receipt’ as your proof of return.

Please return items in their original condition and packaging to:

La Redoute eBay Returns
Stanbridge Lane
Kettlethorpe
Wakefield
WF2 7YY

How do I get a refund?

Once we have received and processed your returned item, we will issue a refund to your Paypal account. You will receive a confirmation email from us once the refund has been processed.

Please note it can take up to 14 days for items to arrive back in our warehouse and be processed. If you still have not received your refund by this time, please contact us and we will investigate the issue for you.

Please ensure that you enclose the completed returns form in your parcel. This will enable us to process the return and issue a refund to you.

Do I have to pay for return postage?

No. Returns via Royal Mail are free of charge.