A WARM WELCOME!
Thank you for choosing to visit my
on-line shop where you will find a wide range of quality craft & hobby books,
plus a selection of craft kits which are all manufactured in the UK.
Please keep visiting as
I frequently add new items.
Please don't hesitate to get in touch if
you would like any further details about any of my items or the service I
provide.
I aim to give a friendly service &
I disptach all orders as soon as possible – either on the same or the next
working day (Monday – Friday) unless otherwise notified.
Please let me
know if you change your mind about your purchase before you pay for it. We can
cancel the sale instead of my having to report the item as unpaid for.
If you are not satisfied with your purchase after you
receive it please let me know so I can resolve the issue. I accept
returns within 14 days of receipt. Further information on my returns policy is
given within each item listing.
POSTAGE DISCOUNT OFFER:
When possible,
I offer a postage discount on orders of 2 or more items
dispatched together. Occasionally I cannot give a discount at all but will
do so whenever possible.
The amount
of discount depends entirely on total weight & destination. It
will usually be between 50p and £1.50 per additional item, but the more you
buy, the bigger the discount!
If your total
order exceeds 1kg in weight I will use a courier instead of Royal Mail unless
you specify otherwise. I use My Hermes & the service includes tracking
& has a similar delivery time.
I am happy
to give you a no obligation quote for postage &
packaging for more than 1 item.
I am also happy
to await the end of other auctions or for you to finish shopping
before giving you a final invoice for all your books. Please let me know if you
want me to do this.
POSTAGE & PACKAGING:
Postage & packaging charges are given within
all my listings & 2nd class UK postage or an equivalent
courier service for heavier items is included in every item price. Additional
charges for other services are given so you can choose your preferred delivery
option. Prices are based entirely on weight, size/price of packaging
used.
I
pack all orders with care & as effectively as possible within the required
size & weight constraints. I charge the bare minimum for packaging. When possible I use recycled cardboard to
pack larger items.
OVERSEAS CUSTOMERS PLEASE READ:
AIRMAIL delivery times are usually: 5-7 days within Europe, &
7-14 days elsewhere. However, delays do occur & delivery times
can vary depending on the postal service within your own country.
Delivery
rates to New Zealand are the same as Australia.
NON PAYMENT
If your item has not
been paid for & I have not heard from you within 7
days of the purchase, I will open an Unpaid Item case so I can
recover the fees I have paid.
This may result in you getting an
"Unpaid Item Strike" on your account.
) 
