We do our best to achieve the best feedback from our customers. Loud Look wants you to be 100% happy with your purchase. However, if you are unhappy for any reason, please fill the returns form and return your order to us, within 14 days (from the date of dispatch) for a refund. We are not able to offer exchanges. If you would like another item(s), please place a new order online. We are not able to offer free returns.
- Please pack your returns securely and in the original box.
- No returns will be accepted if you use sellotape or write on the box as they must be in a resellable condition.
- Please return to us via the address stated on the returns form.
- Returns will only be accepted by post, to this address only.
- Your returns form is sent to you with your order. If you cannot locate this, or do not have this to hand, please contact us via the 'Contact Us' section (at the bottom of your screen) with your name and order number and we will e-mail your returns form to you.
If you are un-able to print your returns form, simply include the following information on your return:
- Order Number
- Contact Number & E-mail
- Reason for return
Once your return is received, we aim to process refunds within 2 working days. However, we are unable to guarantee this time, therefore, we suggest you allow up to 7 days for your refund to be processed. Once your refund has been processed you will receive an e-mail to confirm this.
We hope we have covered all of your queries regarding returns and delivery on this page. If there's something we have not covered, please e-mail us and we will be happy to assist.