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Useful Information

POSTAGE AND DELIVERY: We always ensure all our items are securely and safely packaged to avoid damage during transit.

All orders paid for prior to 4pm are dispatched the same day.

Most items delivered within 1-3 working days.

Free postal insurance on everything we sell.

RETURNS POLICY: We want to you be be absolutely delighted with your purchase from us so please feel free to return it to us for a full refund if you find it not as described in our eBay listing.

Please make contact with us by email or telephone before returning an item.

PRIVACY POLICY: Customer name and address details are stored only on the eBay system and not by ourselves. Your financial information (credit and debit card details) are not stored by us in any way, electronically or otherwise.

OUR TRADING ADDRESS: LMPearl Enterprises, Casa, Broadhill Close, Heathfield, East Sussex, TN21 8SG. Email: sales@pearlonlinegiftshop.co.uk Telephone: 01435 865739

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LMPearl Enterprises is an established UK retailer. We are experienced on-line traders and we do our utmost to ensure that your buying experience is both pleasant and satisfying. Once we receive payment for your order we process it without delay. We treat e-mails like telephone calls and personally reply to the vast majority within a few hours. (9am to 5pm, Mon - Fri)

All our items are brand new and in perfect condition (unless otherwise stated), the same genuine pieces seen elsewhere but at a fraction of the cost. Through word of mouth recommendations and regular repeat custom we continue to increase stock and lower prices.

Buy from us and you can be confident that you are dealing with a professional UK based and registered company.

PAYMENT

We accept payment via Paypal, postal order, cheque or credit card. If paying via paypal or credit card please rest assured that the transaction will be 100% safe. The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet. Modern day encryption technology, used by Paypal and our own credit card processor, virtually eliminates credit card fraud on-line.

If you wish to pay us via credit card over the phone, our contact number is 01435 865739.
 
POSTAGE AND RETURNS
 
All postage and packaging costs are clearly stated on the listing description page. We can combine shipping on 2 or more items. 

Once your order has been placed and payment has been received we immediately dispatch your item(s). All items will be sent out packed safely to avoid any damage during transit.

All orders received and paid for before 4pm will be sent out the same day.


RETURNS

Sometimes you find with some company's you're just another number to them and if anything goes wrong it can take a while for a response. With LMPearl Enterprises we personally handle every order and every email that comes in resulting in you having a very good customer service experience. You will never get an automated response.

Our returns policy is simple. If for any reason you are unhappy with your purchase, i.e. you've had a change of heart, you can return it to us unused within 14 days for a prompt replacement, exchange or refund. All goods come with a one year guarantee, so buy with complete confidence. This does not affect your statutory rights.