All items come with a specific warranty period, the durations of warranty range from 30 days to 3 months depending on the item. The warranty period will be displayed on the description of each product.
If any items become faulty within the warranty period, we first aim to repair your item which can take up to 10 working days, if the repair cannot be completed within 10 working days, we will offer you a replacement with an identical item, otherwise we will offer you an exchange credit note of the value of your item, this can be used to purchase any item from any of our stores.
Receipts - If you do not have a receipt your warranty becomes void and your item is no longer counted as being under warranty by us, however if you have proof of purchase through a bank statement then your warranty will be unaffected.
Postage Costs -
If we send your faulty goods back to you which you had planned to sell then we withhold the right to claim the postage and packaging costs from you.
If you send us our damaged goods back as a return, replacement or refund we will reimburse the postage and packaging costs to you.
Safe postage - All goods that are sent from us and to us must be sealed tightly and labelled with a fragile tag around it, the delivery service will need to know if they have to be careful with the package or not. If it arrives to us in an unsalvageable condition due to incorrect packaging then it will be sent back to sender.
Recording - All goods that are shipped out by us will be sent by recorded delivery through the company we choose to send the package with, and once it is sent off the tracking order for the package will be given to you so that you can see for yourself
Damage - All damage done to goods that are sent through the postal services is to be held responsible by the sender of said goods.
Us - If we send the goods to you and during the delivery to you they are damaged we will send you a replacement once you send us the damaged goods, we will NOT offer a refund for your damaged goods unless we do not have a replacement for you currently in stock.
You - If you send your goods to us and during the delivery they are damaged, then the amount of money you was quoted will go down based on the damage, and if you choose not to accept the changes then it will be sent back to you as it arrived. This also applies to sending us back our goods if you are returning them or getting a refund to them, any damage is entirely in your hands.
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57 Hubert Road