PayPal is our preferred payment method and we are unable to accept any other form of payment. We reserve the right to refuse any sale at our discretion.
If you are purchasing multiple items then please make sure to use the eBay shopping basket otherwise you will not receive any discounts that may be on offer and such discounts cannot be offered retrospecively.
Courier and Signed For Deliveries
Most orders will be shipped by courier. Any orders offering Royal Mail delivery may be upgraded to courier at our sole discretion. You are responsible for ensuring someone will be available to sign for the delivery. With such deliveries a specific date or time cannot be arranged due to the carriers method of operation. If the item is returned to us undeliverable you will be responsible for our costs and a further payment will be due before re-delivery will be attempted.
Delivery is available to most UK destinations including Northern Ireland. Exclusions include BFPO, PO Boxes, Channel Islands, Isle of Man and postcodes ZE KW HS. We do not offer a service to any other country.
Goods Damaged in the Post
If the goods or package arrives damaged please notify us immediately and retain all packaging as this may be required for investigation by the carrier when a claim is made.
Orders sent by courier are tracked and so delivery can be verified online. With Royal Mail their policy is that no claim for loss will be considered until 14 days after posting so please be patient as we are unable to launch any investigation with the Royal Mail until after this time.
Terms of Sale
All goods are new and unused unless otherwise stated.
We want you to be happy with your purchase. Virtually all deliveries are trouble free but if you should have any trouble please read the notes below.
If the supplied goods are faulty we will replace or refund at our discretion. In some cases we may ask you to return the goods to us, if we do then we will pay for the return postage.
Changed Your Mind?
You are protected by the Distance Selling Regulations if purchasing as a consumer and we give you 10 days following the day received to change your mind about your purchase. If you change your mind please let us know and then return the goods when asked. You are responsible for the goods until they are returned to us safely. The goods must be unopened, unused and undamaged. We will refund the cost of the goods, you are responsible for the return postage.
All sizes are approximate and given in good faith but must not be relied upon to be accurate.
Manufacturers sometimes vary the colour of items and the supplied item may vary in colour from that shown but is otherwise to the same specification.
Kozy Homes are retailers and not technical experts in the field of DIY. All
staff are instructed not to give any form of technical advice. Any technical
queries should be directed to a suitably qualified professional. You agree
that any advice given by Kozy Homes will not be relied upon without
verification with a suitably qualified professional.
All tools and other
purchases are used at your own risk, you are responsible for the suitability
of the product for the job, your personal safety and the safe use of the
product. No liability is accepted for injuries claims losses damages costs
etc, direct indirect or consequential, to the maximum extent permitted by
Nothing in these terms and conditions affects your
statutory rights if your are purchasing as a consumer and not for business purposes.
All contracts are formed under the laws of England and Wales and subject to
P Barnard T/A Kozy Homes.
If you have any queries please contact us through the eBay system or email direct to ebayuk(at)kozyhomes.co.uk.