Professional People, Training, and Tools. Your Local OnLine Bike Shop! We are here to serve you! We have been running a bike shop for years and years and we pride ourselves on providing great customer service and care.
This ethos carries into the online world. We ship fast, we do our utmost to ensure you are satisfied with the product and delivery. No fuss returns - just the kind of place we'd like to shop. We absolutely focus on quality - if we wouldn't buy it for ourselves; we won't sell it. Both OnLine and Off-line ethos is the same - the highest possible service is our minimum offering. No quibble - just happy customers.
Or reputation for professionalism and expertise comes from the quality of our staff. Our staff have many years of experience, all of our employees are avid and active riders (and all have university degrees). The sales staff are not compensated with commissions - their incentive is to make you happy. They are trained to listen to the customer, share their knowledge and fit you to the bike that suits your body, your style of riding, and budget. You can also ask these question and we'll do our best over email / IM / Skype etc - Or pop into our Shop.
Our mechanics also play a vital role in the quality of the finished product that you purchase. Our mechanics are the best in the business. They are year-round, full-time professionals who love bicycles; it shows in the pride they take in assembling and servicing your bike. The confidence and respect others have for us is demonstrated repeatedly by how often we are asked to give technical support at races, and charity rides all over the South West area.
Our bricks shop is called Cogs-Bikes. Why the different name - there are just too many web inquiries for the shop to handle so we took the decision to separate the main web shop from the local bike shop - but retain the knowledge and experience of day to day problem solving activities. At the coal face. Cogs-Bikes are known for their built bikes is the best assembled bike you can buy. All production bikes arrive 90% pre-assembled and are built by most shops in 30 minutes or less. We spend a minimum of one hour putting your bike together. Frame and fork alignments are checked first. Then every bolt is tensioned and if necessary greased, cables and housing are cut to correct length, bottom bracket and headset are adjusted, and wheels trued.
Results.Less servicing down the road, more time having fun riding your bike.