Frequently Asked Question
Q: Am I buying a second-hand product?
A: Absolutely not. You’re buying a new product at a great price online through our new eBay store. Every product is sealed and boxed with a full 12 months manufacturers warranty. From time to time there may be a small number of refurbished products. These work and look just like new, and will be clearly marked, so you know if you’ll be receiving goods where the box might be a little less perfect than you’d expect.
Q: How does delivery work?
A: Delivery through our eBay store is just like getting something delivered by kitchenscience.co.uk. Free delivery is available to any UK mainland address plus the Isle of Wight and Northern Ireland. Kitchen Science aims to deliver your product right first time. Small items are delivered via Parcel Force and large items are delivered by our 2-man team Please note we can only deliver to the address we receive on the confirmed order. We will not be able to change the delivery address once payment has been confirmed.
Q: How can I pay?
A: On our eBay store you can pay with PayPal.
Q: Will I receive confirmation of my order?
A: Once you have purchased your product you will receive a confirmation email from eBay and a confirmation email from PayPal when we have received your payment.
Q: I put the wrong delivery address on my order, can I change it?
A: Customers are advised to ensure the delivery name and address details are complete and correct at the point of purchase as unfortunately we are unable to change these details once the purchase is confirmed.
Q: What if I have a problem with my order?
A: We always ask that you contact us to resolve any problems, before leaving feedback. We will make every effort to ensure you are happy with your order. If you have a problem purchasing something through our eBay store you can contact us through our UK call centre or click the 'Ask a question' button at the bottom of all eBay listings and we'll do our best to help, or you can call as at our UK call centre on 0844 335 6459. Calls cost 10p per minute plus any extra network charges.