Q: How does delivery work?
A: Delivery through our eBay store is just like getting something delivered by Kitchen Science. Small items will be delivered via our selected couriers, while large items will arrive via our 2-man team.
Q: Where do you deliver to?
A: We deliver to mainland UK and Northern Ireland addresses. We do not deliver to the Isles of Scilly, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland.
Q: How long does delivery take?
A: After you've ordered we will contact you to confirm a delivery slot. We ask that you allow for 6-8 working days.
Please allow an additional 5 days for deliveries to Northern Ireland and the Isle of Wight.
For large Items like a big TV or a washing machine
After you’ve ordered, we will call you to confirm a delivery slot. We can deliver seven days a week to most areas, so you can choose the most convenient day for you. We’ll give you a ring when we’re on the way and let you know an hour before when we’ll be with you.
Then we’ll carry the item to any room you want, unpack it and take away all the packaging for recycling. If there are some really difficult places we can’t get to, like a basement or a cellar, then we will let you know.
We also offer installation and recycling for lots of products. You can arrange to have these services done at the same time as your delivery simply by calling us on 0844 335 6459. Delivery will take place between 7am and 7pm.
For smaller items like a little TV or a camera
If it’s something smaller, deliveries will be handles by our selected couriers. If you’re off the beaten track, our selected couriers might leave it to Royal Mail to deliver.
This affects areas of Scotland and the Isle of Wight and there is a chance delivery could take an extra day. Whether your item is big or small, eBay will send you an email when your item has been dispatched. Sometimes delivery factors will be affected by things outside of our control but we will do our very best to let you know in advance if that happens. Delivery will take place between 7am and 8pm.
Q: What happens if I’m not home when delivery is attempted?
A: Our courier will leave a card to let you know they have tried to deliver your product. Specific re-delivery instructions will be printed on that card. You may also have the option of visiting the courier service to pick up your item.
Q: Deliveries over Christmas, Easter and Bank Holidays
A: At really busy times we do everything we can to deliver your product within the times we have agreed but it may take a little longer.
Q: What do I do if my delivery hasn't arrived as expected?
A: Our feedback rating is very important to us. If there are any problems at all with your delivery, please give us the opportunity to resolve the issue with you before you leave negative feedback. Please send us an e-mail through the Message Centre here.